See more Collapse

Customer Care Associate

1 month ago

Newmarket, Canada York Region Full time

Job Title
- Customer Care Associate
- Status
- Temporary Full-Time
- Temporary - Approximate length of assignment, in months
- 12
- Type of Position
- a Replacement
- Start Date
- Immediately
- Salary
- Per hour
- Salary Grade
- $31.60 - $34.34
- Department
- York Region -> Community & Health Services -> Integrated Business Services
- Location
- IBSB Access York - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)- Job Description (E)

**POSITION PURPOSE**
Reporting to the Supervisor, Access York Contact Centre Operations, is responsible for representing York Region as a Customer Ambassador by embodying the customer experience strategy in delivering an exceptional in-person experience at various locations; professionally and positively acting as a primary point of personal contact for those seeking information about York Region programs and services; providing referrals to non-Regional services; responding to requests and resolving questions and complaints, program registration, accessing databases to reference or update customer information; with the goal of responding to the customer at the first point of contact; and tracking and documenting interactions in systems including but not limited to the Customer Relationship Management (CRM) system.

**MAJOR RESPONSIBILITIES**
- Provides prompt, courteous, accurate and helpful customer service to make it easier for people to do business with York Region and get information on programs and services through a “no-wrong door” approach.
- Assists with wayfinding and able to provide information on Regional and Non-Regional Services using mobile devices or desktops.
- Categorizes and documents all interactions in the appropropriate technology ensuring customer requests/concerns and associated details are recorded accurately and actionable concerns are forwarded to appropriate resource.
- Accesses information in the knowledge database to respond/resolve customer issues at the first point of contact either using a mobile device such as an Ipad or desktop.
- Assesses and confirms customer identity and information to determine if records require updating in the appropriate database.
- Performs other duties as assigned, in accordance with Branch and Department objectives and Business Continuity Planning.
- Operates within an Emergency Reception site when required.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Customer Service Communications, Human Services or related field or approved equivalent combination of education and experience.
- Minimum two (2) years demonstrated experience in delivering end to end exceptional customer experiences serving a diverse population.
- Strong multi-tasking and decision making skills, the ability to work independently as well as a member of a team and demonstrated ability to think critically, analyze and evaluate data for planning purposes.
- Excellent interpersonal, mediation, investigative, problem solving, presentation, leadership and team building skills.
- Solid analytical, research, planning, written and verbal communication including public speaking.
- Satisfactory Police Criminal Background Check.
- Ability to adapt/respond to different types of characters and ability to multi-task, prioritize and manage time effectively.
- Ability to travel to off site locations in a timely and efficient manner, as required.
- Ability to work outside regular business hours, as required.
- Council Approval Date
- Scheduled Weekly Hours
- 35
- Scheduled Shifts
- 0830-1630
- Operational Hours
- Close Date
- August 15, 2023
- # of Hires Needed
- 1
- Union
- CUPE 905 York Region
- .

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require Code-protected accommodation.
- Click here for more details on
- **Benefits and Perks**.

We have other current jobs related to this field that you can find below

  • Customer Care Associate

    2 weeks ago

    Newmarket, Ontario, Canada York Region Full time

    Job Title Customer Care Associate Status Temporary Full-Time Temporary Approximate length of assignment, in months 1 Type of Position- a Replacement Start Date Immediately Salary Per hour Salary Grade- $ $34.3 Department York Region > Community & Health Services > Integrated Business Services Location IBSB Access York Yonge Street Newmarket, ON L3Y 8V3 CA...

  • Customer Care Associate

    3 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Supervisor, Access York Contact Centre Operations, is responsible for representing York Region as a Customer Ambassador by embodying the customer experience strategy in delivering an exceptional in-person experience at various locations; professionally and positively acting as a primary point of...

  • Customer Care Associate

    4 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Supervisor, Access York Contact Centre Operations, is responsible for representing York Region as a Customer Ambassador by embodying the customer experience strategy in delivering an exceptional in-person experience at various locations; professionally and positively acting as a primary point of...

  • Customer Care Associate

    2 weeks ago

    Newmarket, Ontario, Canada York Region Full time

    Job Description:POSITION PURPOSEReporting to the Supervisor, Access York Contact Centre Operations, is responsible for representing York Region as a Customer Ambassador by embodying the customer experience strategy in delivering an exceptional in-person experience at various locations; professionally and positively acting as a primary point of personal...

  • Customer Care Associate

    4 weeks ago

    Newmarket, Canada The Regional Municipality of York Full time

    CUSTOMER CARE ASSOCIATE  This is a continuous posting based on operational need and will be used to create an eligibility list to fill upcoming opportunities within the next twelve months. The number of positions to be filled has not been identified at this time. The positions are casual and temporary.  SALARY  $ per hour  This position is a...

  • Warehouse Associate

    2 weeks ago

    Newmarket, Canada Turf Care Products Cana Full time

    **About Us** - Join the Turf Care family and discover an engaging work culture, with an award-winning organization where you can learn and grow to your full potential.Turf Care’s foundation and success has been built on strong relationships and the talent, knowledge, and quality of our team. We are committed to the support and growth of our employees and...

  • Warehouse Associate

    4 weeks ago

    Newmarket, Canada Turf Care Products Cana Full time

    **About Us** - Join the Turf Care family and discover an engaging work culture, with an award-winning organization where you can learn and grow to your full potential.Turf Care’s foundation and success has been built on strong relationships and the talent, knowledge, and quality of our team. We are committed to the support and growth of our employees and...

  • Warehouse Associate

    4 weeks ago

    Newmarket, Canada Turf Care Products Cana Full time

    **About Us** Join the Turf Care family and discover an engaging work culture, with an award-winning organization where you can learn and grow to your full potential. Turf Care’s foundation and success has been built on strong relationships and the talent, knowledge, and quality of our team. We are committed to the support and growth of our employees and...

  • Dog Care Associate

    4 weeks ago

    Newmarket, Canada Alpha Paws Full time

    **A dog care associate is responsible for providing full range of care for the dogs at Alpha Paws dog training facility.** **The job description includes the following tasks**: - Feeding animals - Cleaning and sanitizing cages and bowls as well as other equipment - Walking and playing with pets - Administering medication - Disposing of trash - Cleaning...

  • Dog Care Associate

    2 weeks ago

    Newmarket, Ontario, Canada Alpha Paws Full time

    A dog care associate is responsible for providing full range of care for the dogs at Alpha Paws dog training facility.The job description includes the following tasks:Feeding animals Cleaning and sanitizing cages and bowls as well as other equipment Walking and playing with pets Administering medication Disposing of trash Cleaning animal waste, hair, spilled...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Newmarket, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Bilingual Customer Service Representative

    2 weeks ago

    Newmarket, Canada Turf Care Products Cana Full time

    **About Us** Join the Turf Care family and discover an engaging work culture, with an award-winning organization where you can learn and grow to your full potential. Turf Care’s foundation and success has been built on strong relationships and the talent, knowledge, and quality of our team. We are committed to the support and growth of our employees and...

  • Customer Service Kiosk Associate

    4 weeks ago

    Newmarket, Canada Town of Newmarket Full time

    Under the direction of the Supervisor, Customer Service, the Customer Service Kiosk Associate (Casual) is responsible for performing a variety of customer service activities. The incumbents will assist customers in providing municipal services and respond to general inquires from both internal and external sources, via various channels; providing general...

  • Patient Access Associate Level 1

    4 weeks ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    Company Bio Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...

  • Fresh Food Store Associate

    4 weeks ago

    Newmarket, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Fresh Food associates have been combining the freshness, quality, and selection that customers expect, with the sense of caring and community that Walmart is known for—and it's a winning combination. We owe that success to our incredible team.We have many opportunities in our Fresh Food Departments, including: Bakery AssociateDeli...

  • Warehouse Associate

    4 weeks ago

    Newmarket, Canada Hi-Tech Seals Inc. Full time

    Does your eye pick up on even the smallest details? Are you considered a very organized person? Do you thrive in a collaborative environment? Founded in Edmonton, Alberta in 1990, Hi-Tech Seals is a leading Canadian seal, gasket, rubber and plastic component distribution and manufacturing company with a longstanding commitment to customer service. Our...

  • Sales Associate

    3 weeks ago

    Newmarket, Canada Below The Belt- Upper Canada Mall Full time

    Below The Belt Store in Upper Canada Mall is hiring Part Time & Full Time Sales Associates with weekend availability. We're an independent, Canadian owned clothing and accessory retailer for Men and Women. We believe in supporting fellow Canadian brands while offering customers the best selection of brands like Levi's, Kuwalla Tee, Carhartt and Volcom, We...

  • Patient Access Associate Level 1

    2 weeks ago

    Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    Company BioSouthlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern...

  • Patient Access Associate Level 1

    3 weeks ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    Company Bio Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...

  • Patient Access Associate Level 1

    1 week ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    Company Bio Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...