Customer Service Kiosk Associate

2 weeks ago

Newmarket, Canada Town of Newmarket Full time

Under the direction of the Supervisor, Customer Service, the Customer Service Kiosk Associate (Casual) is responsible for performing a variety of customer service activities. The incumbents will assist customers in providing municipal services and respond to general inquires from both internal and external sources, via various channels; providing general information to the public. Work locations include Magna Centre and Ray Twinney Complex.

Job Requirements
- Post-Secondary courses in Office Administration, Business Administration, Customer Service or related discipline, or a combination of education and experience.
- Demonstrated skills with cash handling in an accurate manner.
- Demonstrated ability to work as a team member and independently with mínimal supervision. Ability to communicate (verbal and written) effectively, tactfully and courteously with all levels of staff, the general public and program participants.
- Good organizational skills, adaptability, and ability to coordinate and prioritize work. Previous experience requiring ability to multi-tasking in a fast paced environment.
- Strong knowledge of effective customer service techniques and time management skills.
- Strong interpersonal, public relations, communications, analytical and problem/complaint resolution skills.
- Ability to work a flexible work schedule including evenings and weekends and overtime, as required.
- Due to the responsibilities of this position a police information check satisfactory to the Town of Newmarket is required.

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