Manager, Customer Experience

2 weeks ago


New Westminster, Canada TD Bank Full time

408763BR

Retail Banking - Management

New Westminster, BC

May 8, 2023

Company Overview

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Description**:
In this role, you would:

- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

**Requirements**:

- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Hours

18.75

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.



  • New Westminster, Canada The Answer Company Full time

    **The Answer Company| Customer Success Manager **In this role, you will be working with our Construction Customers with the following platforms: Sage 100 Contractor, Sage 300 Construction & Real Estate, Sage Intacct Construction, and Acumatica Construction.** **Position Responsibilities**: - Focus on customer success and retention - supporting an...


  • New Hamburg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - Leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service / advice activities and/or solutions...


  • New Glasgow, Canada Motor Hub Automotive Group Full time

    Motorhub Automotive Group is looking for an innovative, adaptive, motivated individual, with strong interpersonal skills, that is up for the challenge of attaining a higher level of customer satisfaction for our customers! MotorHub Automotive Group is a group of automotive dealerships in Nova Scotia including Truro Nissan, Blaikies Dodge Chrysler, Truro...


  • New Glasgow, Canada TD Bank Full time

    409528BR Retail Banking - Customer Service New Glasgow, NS May 15, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...


  • New Glasgow, Canada TD Bank Full time

    413962BR Retail Banking - Customer Service New Glasgow, NS July 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...


  • New Westminster, Canada Stella-Jones Inc. Full time

    **Position Overview**: The Customer Service Supervisor at Stella-Jones plays a pivotal role in leading and managing a team of Customer Service Clerks, Account Specialists and Senior Account Specialists to deliver exceptional service experiences to our clients. You will be responsible for ensuring that team members are well-trained, motivated, and equipped to...


  • New Westminster, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Business Manager

    6 days ago


    New Westminster, Canada Westminster Toyota Full time

    Company Description Westminster Toyota is one of the fastest growing Toyota dealerships in British Columbia and has completed construction on a brand new state of the art dealership. We are looking for a Finance Manager to join our team. We are passionate about our Toyota’s and making sure our customers receive an exceptional customer experience. **Job...

  • Finance Manager

    6 days ago


    New Westminster, Canada Westminster Toyota Full time

    Company Description Westminster Toyota is one of the fastest growing Toyota dealerships in British Columbia and has completed construction on a brand new state of the art dealership. We are looking for a Finance Manager to join our team. We are passionate about our Toyota’s and making sure our customers receive an exceptional customer experience. **Job...

  • Service Manager

    4 weeks ago


    New Westminster, Canada Westminster Toyota Full time

    Company Description Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. We have a brand new state of the art dealership located at 1050 Boyd street in Queensborough, New Westminster. **Why join Westminster Toyota?** Our staff work in a...


  • New Westminster, Canada TD Bank Full time

    Job Description: Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of Customer Experience Associate. We are expecting...


  • New Westminster, Canada TD Bank Full time

    Job Description: Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of Customer Experience Associate. We are expecting...


  • New Westminster, Canada TD Bank Full time

    Job Description: Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of Customer Experience Associate. We are expecting...

  • Store Manager

    4 weeks ago


    New Westminster, Canada GUESS?. Inc. Full time

    **Reports to**: District Manager **Supervises**: Co-Managers, Assistant Managers and Store Associates Position Overview The store manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. People Development -...


  • New Westminster, Canada Westminster Toyota Full time

    Company Description Westminster Toyota is one of the fastest growing Toyota dealerships in British Columbia and has completed construction on a brand new state of the art dealership. We are looking for a Finance Manager to join our team. We are passionate about our Toyota’s and making sure our customers receive an exceptional customer experience. **Job...


  • New Westminster, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • New Westminster, Canada QHR Technologies Inc Full time

    **Position Summary**: Our Electronic Medical Record (EMR) software Accuro®EMR has the largest adoption in Canada and serves thousands of providers and millions of patients. Our patient platform (Medeo & Medeo+) leverages that market penetration and connects patients to their healthcare providers. Our supporting products round out a robust offering,...


  • New Westminster, British Columbia, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • New Westminster, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • New Westminster, British Columbia, Canada Walmart Canada Full time

    Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do...1.As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales...