Manager, Customer Experience Trainee

3 weeks ago


New Hamburg, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- Leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service / advice activities and/or solutions while maintaining compliance and regulatory guidelines.
- The role will lead, coach and develop colleagues toward achieving operational excellence, branch advice and referral goals, overall branch results and personal development objectives.

**BREADTH & DEPTH**:

- Manage a small team of service colleagues
- Leads a team in completing day-to-day processes / transactions / activities, involving multiple steps, systems, and / or jurisdictions
- Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk
- Requires process management knowledge and a good understanding of the business and operational function areas supported
- Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term
- Plans, organizes and coordinates the activities for own area and resolves operational issues
- Manages team requiring workforce to decision on acceptable level of risk - specifically low risk potential (loss/reputational) transactions and/or requests
- Decision making authority and ambiguity of issues managed generally limited to less complex, non-standard issues or exceptions
- Effectively handles day-to-day issues, determining the most appropriate course of action for resolution, or escalates as required
- Generally reports to a Branch Manager

**Job Requirements**

**EXPERIENCE AND / OR EDUCATION**
- Undergraduate degree and/or
- 2+ years of relevant experience

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Retail Sales & Service

**Job Category - Primary**
- Retail Banking - Customer Service

**Job Category(s)**
- Retail Banking - Customer Service

**Hours**
- 37.5

**Business Line**
- TD Canada Trust

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- New Hamburg

**Work Location**
- 114 Huron Street

**Job Expires**
- 25-Jan-2023



  • New Hamburg, Canada TD Bank Full time

    407081BR Retail Banking - Customer Service New Hamburg, ON April 24, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...


  • New Hamburg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • New Hamburg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • New Minas, Canada Enterprise Holdings Full time

    If you’re looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills. For a university/college student, the real-world professional experience you’ll receive during the internship will help you stand apart from the crowd, and will be more than just a line on your resume. From day...


  • New Westminster, Canada Westland Insurance Ltd. Full time

    We’re searching for a Insurance Advisor Trainee. Are you searching for new possibilities? Westland Insurance Group Ltd has an exciting opportunity for a Insurance Advisor Trainee in New Westminster, BC at our Royal City Centre location. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a...


  • New Minas, Canada Scotiabank Full time

    Requisition ID: 170725 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Mobile Branch Manager trainee opportunity, mobility required for all of Nova Scotia Branches. Upon completion of training program we will determine the location for placement. As a Branch Manager, you will...


  • New Liskeard, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • New Westminster, Canada Fraser Health Full time

    Detailed Overview In accordance with the Mission, Vision and Values of Fraser Health, and established standards of practice and guidelines of the Canadian Anesthesiologists' Society, the Anesthesia Assistant Trainee reports to the Manager, Clinical Operations and functions as an integral member of the surgical team through provision of technical support and...


  • New Westminster, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $38.11 - $47.58 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...


  • New Hamburg, Canada Argo Full time

    ARGO is more than the name of a company and the machines we ride: It’s also the culmination of what’s possible when talented, inspired people are set free in a professional workplace with the goal to produce the ultimate extreme terrain vehicles. **Position**:Customer Service Coordinator **Location**:New Hamburg, Ontario **Shift**:Days **Job...

  • Arborist Trainee

    24 hours ago


    New Glasgow, Canada Lucas Tree Experts Full time

    Ground Operations Technician / Arborist Trainee – Distribution New Glasgow, NS $18 - $22 per hour Lucas Tree Experts, a leader in the tree care industry, is looking for motivated individuals to join our team as Ground Operations Technicians/Arborist Trainees. The ideal candidate will be self-motivated and willing to learn all aspects of the trade:...

  • Management Trainee

    3 days ago


    New Glasgow, Canada Enterprise Holdings Full time

    Start your career with Enterprise! We’re **hiring immediately **for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of opportunities. With...


  • New Richmond, Canada Scotiabank Full time

    Requisition ID: 167009 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **We are pleased to announce the opening of a new branch in New Richmond, QC !** **What your role will be...** Customer Experience Lead **Accountabilities** - Leads and drives a customer focused culture to deepen client...


  • New Hamburg, Canada Like New Collision Group Full time

    CSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 4 locations in the Waterloo Region and Guelph. We are currently looking for an experienced Customer Service Representative to join our New Hamburg team. This role provides a variety of job tasks, you get to meet lots of different people, you'll...


  • New Hamburg, Canada Like New Collision Group Full time

    CSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 4 locations in the Waterloo Region and Guelph. We are currently looking for an experienced Customer Service Representative to join our New Hamburg team. This role provides a variety of job tasks, you get to meet lots of different people, you'll...


  • New Hamburg, Canada Like New Collision Group Full time

    CSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 4 locations in the Waterloo Region and Guelph. We are currently looking for an experienced Customer Service Representative to join our New Hamburg team. This role provides a variety of job tasks, you get to meet lots of different people, you'll...


  • New Westminster, Canada TD Bank Full time

    **Work Location**: New Westminster, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **KEY...


  • New Westminster, BC, Canada Fraser Health Full time

    Salary range The salary range for this position is CAD $39.26 - $49.01 / hour Why Fraser Health? Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...


  • New Hamburg, Canada LCBO Full time

    LCBO - Customer Service Representative Starting Pay: $16.75 with the opportunity to grow through an established wage grid Location Address: 366 Waterloo Street, New Hamburg Number of Openings: 3 Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and...

  • Account Manager

    4 weeks ago


    New Hamburg, Canada Pestell Nutrition Full time

    Our business is growing, and we are looking to hire an **Account Manager** for our Pestell Nutrition team, based in New Hamburg, Ontario. This person will be responsible for managing sales development, profitability, volume growth, customer retention and development, focusing on Feed Ingredients, Specialty Feed Additives, and Fertilizers. As an **Account...