Customer Success Manager- Construction
2 weeks ago
**The Answer Company| Customer Success Manager
**In this role, you will be working with our Construction Customers with the following platforms: Sage 100 Contractor, Sage 300 Construction & Real Estate, Sage Intacct Construction, and Acumatica Construction.**
**Position Responsibilities**:
- Focus on customer success and retention - supporting an excellent customer experience;
- Develop and maintain relationships with key business executives and IT stakeholders for all designated accounts;
- Gain a comprehensive understanding of our products and services to provide relevant adoption and technical recommendations on solutions and enhancements;
- Determine potential opportunities for additional services and identify areas for improvement;
- Contact customers regarding their maintenance renewals and help facilitate all renewals due;
- Work with customers to ensure they are leveraging the solutions and achieving success while engaging fee-based resources as necessary;
- Prepare and send quotations to customers for add-on purchases and/or contracts for professional services;
- Manage customer communications and opportunities in CRM;
- Meet expectations related to Sales Quota targets;
- Support relationships with software vendors including Sage, Acumatica, and key 3rd party vendors;
- Be the primary point of contact for designated customer accounts;
- Provide account management for direct service customers.
- Effectively manage and communicate project objectives, requirements, expectations, concepts, and progress to the team, steering committee, senior management, and stakeholders as required;
- Ensure consistent adherence to project methodology, guidelines, and project management tools while recognizing and being flexible to individual customer needs;
- Develop and manage project plans, budgets, task lists, change control, and risk management reporting.
**Knowledge, Skills, and Abilities**:
- Post-secondary education in either Business Administration, Sales, Marketing, or another related program;
- 2 years experience in account/customer success management within the software industry;
- Technical proficiency - the ability to learn and demonstrate new technologies;
- Cloud ERP knowledge is an asset;
- Knowledge of the Construction Industry is an asset;
- Experience with a CRM system or client database;
- Time Management & the ability to prioritize and delegate tasks;
- Problem-solving and adaptability;
- Strong business acumen;
- Demonstrated ability to deliver exceptional customer service;
- Ability to effectively build/maintain relationships;
- Proficiency in either MS Office or G Suite
**Salary**: $70,000.00-$80,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: Hybrid remote in New Westminster, BC V3N 0G4
Application deadline: 2023-04-28
Expected start date: 2023-05-08
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