Customer Experience Agent

2 weeks ago


Winnipeg, Canada AGI – Aggrowth International Full time

**Position Title: Customer Experience Agent**
**Department: Customer Experience**
**Division: AGI Westeel**
**Location: 450 Rue Desautels, Winnipeg, R2H 3E6 (St. Boniface)**:
**About AGI**

AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities. AGI Westeel manufactures best in class handling and storage solutions for grain, water, petroleum, and industrial use.

**The Opportunity**

We are currently seeking a** Customer Experience Agent (CEA)** to add to our team at our **Westeel** facility. You will be the front-line primary contact with our customers and product end users. The CEA will attend to customer queries and concerns, provides them with information, and takes their product orders.

**Responsibilities**
- Order entry function, ensuring the accuracy of product code entered, pricing and shipping details.
- Enter credits/debits into the system as necessary.
- Record customer concerns or issues into the quality module in Westeel’s current ERP system.
- Managing and coordinating customer orders.
- Support and collaboration with external sales team.
- Help and guide our AGI dealers on AGI process.
- Communicate with Planning and/or Shipping regarding customer specific needs relating to load shipments.
- Respond to technical questions regarding the customer’s Purchase Order and invoice.
- Other duties as may be assigned.

**Qualifications**
- 2+ year’s customer service experience within manufacturing, logistics, distribution is preferred.
- Customer support skills and ability to deal with escalated customer concerns.
- Agriculture knowledge and customer support experience preferred.
- Strong verbal and written communication is required.
- Ability to think outside the box and provide solutions.
- Strong team player.
- Proficiency in all Microsoft Office products.
- Knowledge of SAP or Salesforce is preferred, but not necessary.
- AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need._



  • Winnipeg, Canada Calm Air Full time

    **POSITION TITLE**: Customer Service Agent **LOCATION**: Winnipeg, MB **STATUS**: Part Time - Term **START DATE**: Immediately : Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger...


  • Winnipeg, Canada Calm Air International LP Full time

    **Position Title: Customer Service Agent** **Location: Winnipeg, MB** **Status: Full Time - Term & Casual** **Start Date: Immediately** **Position Summary**: Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are...


  • Winnipeg, Canada Calm Air Full time

    **Position Title**: Customer Service Agent **Location**: Winnipeg, MB **Status**: Part Time **Start Date**: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily...

  • Customer Service

    4 weeks ago


    Winnipeg, Canada ADFAST Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...


  • Winnipeg, Canada U-Haul Full time

    **Location**:461 Century St, Winnipeg, Manitoba R3J1J9 Canada U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent!...


  • Winnipeg, Canada Bouygues Energies and Services Canada Limited Full time

    This is a unionized role with the Public Alliance Service of Canada (PSAC) and all wages and benefits are determined as per the Collective Bargaining Agreement. Reporting to the Lead Agent, the Pass Office Agent will be responsible for the following duties and responsibilities: - Prepare, issue, validate and amend the Restricted Area Identification Card...


  • Winnipeg, Canada Calm Air Full time

    958 Ferry Rd, Winnipeg, MB R3H 0Y8, Canada Req #314 Position Title: Reservations Customer Service Agent Location: Winnipeg, MB Status: Full Time Term Start Date: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba,...


  • Winnipeg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Winnipeg, Canada TD Bank Full time

    402827BR Retail Banking - Customer Service Winnipeg, MB March 20, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...


  • Winnipeg, Canada TD Bank Full time

    413993BR Retail Banking - Customer Service Winnipeg, MB July 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...


  • Winnipeg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Winnipeg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Winnipeg, Canada Westburne Full time

    **Westburne Electric**, a division of Rexel Canada Electrical Inc., is a leader in electrical product distribution, participating in the commercial, residential, industrial and institutional markets across Canada. We are currently looking for a self-motivated individual to become an integral part of our team at our **Winnipeg** location. If you want to work...


  • Winnipeg, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Winnipeg, Manitoba, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager - Airports, you will play an important leadership role in our...

  • Switchboard Agent

    4 weeks ago


    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...


  • Winnipeg, MB, Canada Calm Air Full time

    958 Ferry Rd, Winnipeg, MB R3H 0Y8, Canada Req #314 Position Title: Reservations Customer Service Agent Location: Winnipeg, MB Status: Full Time Term Start Date: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and...

  • Leasing Agent

    3 days ago


    Winnipeg, Canada Towers Realty Group Full time

    Towers Realty Group is a commercial, multi-family and condominium property management and development firm with a focus on Manitoba and Saskatchewan. We believe that by delivering an exceptional experience and place to live and work, we maximize value for all of our tenants, owners, investors and employees. We are committed to honesty, integrity,...

  • Freight Broker

    3 days ago


    Winnipeg, Canada Challenger Motor Freight Inc. Full time

    Join the Challenger team as a Freight Broker (Operating) Agent today! **What is a Freight Broker (Operating) Agent?** The Freight Broker Agent prospects for new customers and provides the customer solutions based on the carriers/providers that they source using tools like the Challenger Carrier Pool and Load boards. **Why be a Freight Broker (Operating)...


  • Winnipeg, Canada Northview Residential REIT Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in...