User Support Technician
4 weeks ago
Education: College/CEGEP
- Experience: 1 year to less than 2 years
- Computer technology/computer systems technology
- Accounting
- or equivalent experience
**Work setting**:
- Startup company
- Help desk
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Computer and technology knowledge**:
- Intranet
- Security software
- Word processing software
- Business diagram software
- SharePoint
- Spreadsheet
- Accounting software
- Cloud
**Security and safety**:
- Criminal record check
**Work conditions and physical capabilities**:
- Fast-paced environment
- Attention to detail
**Own tools/equipment**:
- Internet access
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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