Global Search Analyst

3 weeks ago

Toronto, Canada The Home Depot Canada Full time

With a career at The Home Depot, you can be yourself and also be part of something bigger.
**Position Purpose**:
The Global Search Analyst is responsible for analyzing data related to On-Site Search with the goal of improving the findability experience for customers and stakeholders. Reporting to Search Product team, the role is responsible for analyzing large data sets and producing insights and knowledge to support key business objectives, decision making, problem solving, statistical analysis as needed, opportunity identification and prioritization.
The individual will be supporting Product, Merchandising and other teams to provide insights supporting key business objectives. Core functions include deep dive analysis on big data sets, solving findability challenges, proactively identifying opportunities, answering questions from stakeholders, and assessing the criticality and impact of issues. The individual will also work with other teams to implement solutions and will assess and report on impacts.
**Position Responsibilities**:
Explore and Analyze customer findability data with the goal of understanding Search performance and customer interactions with Search
Proactively identify opportunities, challenges, and monitor shifting customer behaviour data patterns
Translate large data sets into meaningful actionable business information using SQL and similar which can be used for decision making
Be an internal global on-site search optimization resource for Product, Merchandising and related teams
Support non-Search stakeholders to solve business challenges within the scope of findability
Support Product team with analysis on Search data to support decision making for projects and new features
Assess solutions to identified findability problems in partnership with the wider Search team
Assist business teams to assess the criticality and impact of identified findability challenges and opportunities
Assess the potential impact and risks of creating new tuning rules, such as synonyms, redirects and similar
Deep dive into large data sets such as product data, facet data and related business data to assess current effectiveness and opportunities
Proactively explore and analyze customer behaviour, Voice of Customer and LTUA data and identify actionable items
Work with other teams to implement solutions outside of Product workflow, for example product or data optimization that can improve findability
Create and share reports on Search performance and call out key insights and unexpected data points
Work with other teams such as Analytics and Data Science to build new reports and analysis tools as needed
Document learnings and new analysis processes as they are created
Assist with testing new solutions as needed
Manage operational tasks with the goal of automating where possible
Work well with the wider team
**Experience/Knowledge Required**:
Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+). Knowledge and adherence to Home Depot policies and procedures.
Must have ability to translate data into information and business knowledge
Must have experience in working with analytics, preferably with large data sets
Must have experience in SQL and have a general understanding of best practices in writing database queries
Must have curiosity and enjoy exploring data
Adaptable, embraces change and adjusts quickly to changing work demands in a sometimes fast pace and changing environment
Ability to manage and prioritize multiple tasks, operate under pressure, and meet deadlines

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