Bilingual Client Care Representative

3 weeks ago

Waterloo, Canada Equitable CA Full time

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

**Position Title**: Bilingual Client Care Representative
**Reports To**: Manager, Client Care Centre
**Department**: Individual
**Term**: Permanent Full-Time
**Band**: 2H
**Schedule**: 8 hour rotating shift between the hours of 10:30am EST and 7:30pm EST
**Start date**: June 10, 2024

**Work Arrangements**: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

**The Opportunity**: This is NOT your typical client care centre role in a massive team like so many other client care centres out there. You will work on a smaller team in a less rigid environment where people are valued and where putting the client first is the only way we do business.
Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.
Join a recognized service leader in the insurance industry today and one of Waterloo Area’s and Southwestern Ontario's Top Employers

You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.

**What you will bring**:

- Bilingual proficiency in spoken and written French/English
- Previous experience in a phone-based client care/service role is required
- Previous experience in an insurance company, or a related medical field is an asset
- Superior interpersonal skills to manage relationships with internal and external clients
- Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers
- Ability to work well under pressure in a fast paced environment
- Excellent verbal and written communication skills

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

- Provide two professional references (minimum one supervisor and above)
- Complete an assessment and/or testing

How do I apply?
2. Complete your PLUM profile here and complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)

To learn more about Equitable, we encourage you to explore our organization.

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