Sales Support Representative

3 weeks ago


Mississauga, Canada Eppendorf Full time

Your challenges- (EDI, PDF, eProcurement, etc.)- Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps and dealers.- Liaise with sales reps and end-users in relation to order resolution.- Share orders with finance for payment fulfilment.- Manage order-related complaints including entering CRM tickets as necessary to document issues- Document all invoice related/credits/billing issues via CRM- Setup service and service tickets as necessary- Manage order entry inboxes including processing marketing redemptions

Sales
- and Service-related Internal Support- Support Sales on preparing product quotes.- Provide Sales/Service on supporting material preparation (where applicable) including T&Cs, COI, and other support documents.- Advise sales representatives on product configurations in cooperation with Technical Product Support team and Service organization- Coordinate with Sales to send out demos, samples, and marketing materials, where applicable- Assigned to a TCT (Take Care Team) to support a specific sales zone, rep or region. This includes all aspects of sales support including pricing, quoting, handling of specific issues, as requested.- Support and/or manage inventory requests for sales and/or service.

Your expertise- College Degree preferred; and/or one to two years related experience and/or training- Professional experience in the field of sales support, order management, or equivalent combination of education and work experience- Life science industry experience is considered an advantage- ** Employment at Eppendorf in the United States and Canada requires vaccination against COVID-19. All new hires must be vaccinated against COVID-19, or, have a qualified medical or religious exemption, prior to the start of employment**

Your benefits at Eppendorf
- Competitive total rewards package including health, financial, and education benefits
- Innovative and Collaborative corporate culture
- Contribute to improving the human living condition
- Direct impact on business



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