Gaming Worker

2 months ago

Port Alberni, Canada Coulson Group Full time

**WHAT WE’RE LOOKING FOR**:
The Gaming Worker's primary function is to be a frontline customer service representative of the casino. They ensure that the customer’s visit is an enjoyable experience. The Gaming Worker will display a high level of professionalism in appearance and conduct while maintaining tolerance and stability when under pressure or opposition. Leading by example and making a good impression on others.

We are currently seeking a part-time and full-time employees.

**RESPONSIBILITIES**:

- Demonstrate an ongoing ability to work by the gaming worker standards, covering Skill Requirements, Professionalism, Guest Services, Policies and Procedures, and Operating Procedures.
- Monitor the full casino floor activities.
- Maintain a clean, tidy, and pleasant environment for the customers to enjoy.
- Create an enjoyable experience and environment for customers, through courteous, friendly and prompt servicing of customer needs.
- Report any unusual situations or activities to the Supervisor.
- Follow safe work procedures and report any health and safety hazards to a supervisor or a Health and Safety Representative.
- Handle and resolving problems as they occur with either customer complaints, or equipment problems.

**REQUIREMENTS**:

- Must be able to lift minimum of 30 lbs
- Good judgment
- Able to stand and walk for long periods
- 1 year of Customer Service Experience (preferred)
- Must be 19+ years of age

The Gaming Worker position pays $17.40/hour plus gratuities

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