Baggage Services Manager

3 months ago

Edmonton, Canada Airport Terminal Services Canadian Company Full time

Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment?

ATS is hiring a Baggage Service Manager who will be responsible for overseeing a variety of aircraft ground handling services.

ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Roles and responsibilities:

- Assist passengers with claims for lost or damaged luggage.
- Remove unclaimed bags from carousels and transport them to secured areas.
- Track and reconcile all claims filed by customers.
- Understand contract requirements and customer expectations.
- Supervise all Baggage Service Agents and Crew Chiefs on your shift and/or in your zone to efficiently complete the tasks as directed and within established company standards.
- Interpret and communicate to employees items that are in question in the manuals and/or company policy.
- Monitor and/or conduct required training of personnel.
- Maintain compliance with company policies and procedures by assuring that established procedures are always followed to ensure a safe and efficient work environment for our customers and their planes, as well as our employees.
- Ensure the security of all company supplies and equipment.
- Maintain working relationships with customers and provide prompt response to service requests

Physical Qualifications:

- Be at least 18 years of age and possess a High school diploma, GED, or work experience equivalent
- Possess a valid driver’s license with a clean driving record
- Be able to pass a drug screen and obtain airport security clearance, which includes a 10-year extensive employment, criminal record, and residence background check

As an ATS Baggage Service Supervisor you must be able to:

- Lift up to 70 pounds (32 kg) on a regular basis
- Carry heavy items up and down jetway stairs
- Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods
- Work outside in all types of weather, around jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

M/F Disabled and Vet Equal Opportunity Employer

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