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Security Service Technician

4 months ago

Calgary, Canada Johnson Controls Full time

**WD30164790**

**Be part of the future**
- We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

**What we offer**:

- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Life Insurance
- Short-Term and Long-Term Disability
- Competitive Retirement Saving Plans
- Employee Assistance Program
- Wellness Program
- And more

**What you will do**:

- Perform service and new installation commissioning activities on access control, CCTV, intrusion alarm and intercom systems.

**How you will do it**:

- Supervise and inspect the installation of equipment to meet customer expectations and manufacturer specifications.
- Field coordination and communication, system programming, commissioning, AHJ testing and training on new system installations
- Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems
- Provide specific solutions and recommendations to customers on the most efficient and cost-effective method in restoring a specific system back to normal condition
- Manage assigned Electronic Systems service calls regarding field labour hours estimated
- Customer satisfaction through coordination, response to customer requests and problems
- Prepare reports on daily activities
- May be required to work overtime
- On Call shifts will be required
- Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals
- Positions self to service equipment, including in ducts, crawl spaces, above ceilings, etc.
- Must adhere to all JCI safety policies and procedures
- Complete mileage and monthly vehicle reports in a timely manner

**What we look for**:

- 1-3 years’ experience with installation and service of access control, CCTV, intrusion, and intercom systems
- Minimum high school/trade school graduate
- 2-year Associate degree in a technical field involving electronics or computers preferred
- Demonstrated working knowledge of electricity and electronics
- Demonstrated aptitude for troubleshooting systems and performing necessary repairs
- Ability to effectively work independently
- Demonstrated high level of customer service
- Moving equipment/tools weighing up to 40 pounds.
- Positions self to service equipment on ladders and scaffolding upwards to 40 feet.
- Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft's suite of Office software
- Working knowledge of IT network systems
- Ability to use hand and power tools and test equipment such as multi-meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required
- Excellent verbal and written communication skills
- Ability to read and understand complex building architectural, mechanical, and electrical documents, as well as project plans, specifications, schedules, and equipment installation/operation/troubleshooting manual.

**Preferred**:

- Security experience with P2000, C-Cure 9000 or Genetec