Dispatcher Usa Division
3 months ago
**Responsibilities**:
- **Plan, Coordinate, and Monitor Shipments**: Oversee inbound and outbound shipments, ensuring that they are handled efficiently and delivered on time.
- **Driver and Trip Updates**: Keep the Operations Manager informed of driver status, trip progress, and any potential issues.
- **Customer Service**: Respond to customer inquiries promptly and professionally, addressing concerns related to shipment status, delays, or delivery details.
- **Shipment Delays Communication**: Proactively inform customers about any shipment delays, providing them with accurate delivery information.
- **Problem Solving**: Act as a contact between drivers and customers, solving issues as they arise and keeping both parties updated.
- **Documentation Accuracy**: Ensure all forms and shipment documentation are accurate and complete.
- **Data Entry and Compliance**: Maintain timely and precise data entry, and assist with ensuring compliance with data-related regulations.
- **Communication**: Maintain consistent communication with both drivers and customers to ensure smooth operations.
- **Shipment Tracking**: Regularly trace and update shipment information throughout the dispatch system to provide real-time updates and maintain operational accuracy.
- **Dispatch Experience**: Minimum of 2-3 years of experience as a dispatcher. (required)
**Skills**:
- **Knowledge of FTL and LTL Rates**: Understanding of Full Truckload (FTL) and Less Than Truckload (LTL) rates across various lanes within the USA.
- **Excellent Communication Skills**: Strong verbal and written communication abilities to effectively interact with drivers and customers.
- **Adaptability to Fast-Paced Environments**: Comfortable working in a fast-growing and dynamic work setting.
- **Technical Proficiency**: Good command of Microsoft Office Suite (MS Office), including Word, Excel, and Outlook.
- **Negotiation Skills**: Dispatchers often need to negotiate rates with carriers and manage driver schedules, requiring strong negotiation and relationship management abilities.
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
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