Dispatcher (Container Dispatch)

5 months ago

Mississauga, Canada ITN Logistics Full time

**KEY ACCOUNTABILITIES**:

- Communicate effectively with supervisor and management to gain an understanding of the needs and internal processes.
- Find resourceful solutions to obstacles that arise during day-to-day operations and ensure processes and procedures are followed in full.
- Collaborate with multiple internal teams at ITN including but not limited to; ITN Operations teams, Transport Division, 3PL Division, and Customers.
- Build strong relationships with individuals at all levels of the client organization and guarantee the client has a positive, value-added experience in every interaction.
- Fosters a team approach and ensures that there is enthusiastic cooperation when interacting with internal teams.
- Fosters and supports continuous learning culture at the company.
- Provide direct instruction to Drivers and provide open communication
- Booking and arranging pickups and deliveries from/to client’s docks, bonded warehouses, storefronts malls, and personal residences on behalf of ITN clients.
- Provide customers with updates and assist in any escalation issues.
- Ensuring all other dispatch functions such as billing, PODs, driver payroll, and invoice approvals are done promptly
- Maintain updated carrier rates.
- Assist in managing the operational systems, processes, and policies in support of the Dispatch Department, specifically handling information flow, business process, and organizational planning, to achieve high customer service and performance.
- Coordinate with other departments of ITN Logistics Group about shipment and truck loads to enable excellent client service.
- Building strong relations with outsourced carriers.
- Other projects, duties, and responsibilities as assigned.

**KNOWLEDGE AND SKILLS REQUIRED**:
**Education and Industry Knowledge**:

- Knowledge of the Bonded warehouse and transportation industries would be an asset
- 4+ years of dispatch experience

**Technical Skills / Qualifications**:

- Experience working in the trucking industry.
- Excellent problem-solving skills.

**Other**:

- Required to be able to work a flexible schedule.
- Ability to Multitask and meet deadlines.
- Reliable transportation.

**About ITN Logistics**:
ITN takes your business personally. We deliver fast, seamless solutions by building our business on five pillars - commitment, flexibility, trust, reliability, and passion, supported by our belief in taking your business personally. Tailoring solutions that meet your specific needs is what sets us apart, and it’s how we constantly exceed your expectations. ITN Logistics Group is Canadian based - with worldwide connections. Each component of the Group has a focus on a logistics specialty. We provide our customers with integrated combinations of all elements of the international import and export logistics process. Air and Sea Freight Forwarding - Worldwide Industrial Project Management - Worldwide Transborder Transportation - USA CANADA MÉXICO, Warehouse and Distribution Services, Enhanced Logistics Services, Intermodal Transportation. Our personnel have extensive industry experience and are well qualified to assist our clients with the many details associated with international trade. We strive to anticipate the needs of our customers and to create efficient and economical solutions based on their unique needs. ITN operates its own import and export consolidation system between Canada and many international commercial markets. Therefore we have a direct involvement in the routing, status and location of goods as they move through the supply-chain process.

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