International Admissions Officer

2 weeks ago

Calgary, Canada SAIT Full time

Studying abroad is an incredible — and sometimes daunting — experience. SAIT’s
**International Centre **is focused on attracting international students to study at SAIT, assisting with their transition to the institute and life in Canada and supporting them while they study here. If you have a passion for guiding students to new opportunities, and have experience supporting and mentoring international, we want to meet you.

**The Opportunity**

Reporting to the Team Lead, International Admissions and Enrollment, the incumbent provides support and carries out strategic directions established by the Associate Registrar, International and the International Centre (IC) Director. The IC Admissions Officer is an all-in-one solution to support and enable the IC to administer core international admissions functions.

In conjunction with the Team Lead, International Admissions and Enrollment, the incumbent is responsible for actioning IC enrollment management tasks, such as making offers, deferring students and completing international document assessments. In alignment with IC business priorities and goals, this role has access to admissions systems and the authority to quickly make admission, cancellation, and deferral decisions.

The International Admissions Officer coordinates individual responsibilities and priorities in conjunction with overall departmental goals and priorities while adhering to SAIT-approved policies and procedures. The incumbent will work closely with the Team Lead, International Admissions and Enrollment and IC Leadership to expand international student enrollments. The individual in this position must work both independently and in a team setting with a shared and collaborative attitude.

**The Role**:

- ** International Admissions**:

- Assessment of international transcripts, including research and interpretation towards Canadian equivalencies, to render admission decisions based on in-house or external evaluations and admission criteria
- Provides information to potential international students and their representatives regarding program availability, admissions criteria, selection criteria, pre-admission requirements, applicant status, etc.
- Assist with delivering exceptional customer service by responding to inquiries by applicants regarding admission processes/statuses and updates, using the Freshdesk platform
- Complete evaluations of international documents for admission requirements
- Work diligently to ensure international targets are met within specific time frames
- Confirm that all International tuition deposit fees are paid by deadlines
- Updating, auditing, assigning and distribution of offer and confirmation letters and admissions systems
- Assist with deferrals and associated activities pertaining to the admissions cycle
- Run daily status reports for international applicants and perform updates to statuses.
- Assist with processing international cancellations and related refunds
- Maintain open lines of communication within the team and with other support services and the academic schools
- Promote continuous quality improvement within the team, department and throughout the SAIT community
- ** Project Coordination and Enrollment Management Initiatives**:

- Work with leadership and other team members to develop, implement, and maintain best practices in terms of admissions procedures and provide expert admissions knowledge and training to other members of the team, specifically related to International applicants.
- Participates in the communication strategies and tactics related to the admission cycle
- Support the delivery of customer-centric service to applicants
- ** Enrollment Management Reporting**:

- Fill programs to targets as established by the Enrollment Specialist team and coordinate over offers when necessary
- Leadership may assign duties, responsibilities and projects as required
- **Additional Duties**:

- Completes special projects which may require research, as assigned
- Performs other related duties as assigned

**Qualifications & Experience**:

- Post-secondary diploma or degree, preferably in International Relations, International Communications, International Business, etc.
- A minimum of 2-3 years of directly related experience in International Education and international Admissions in a post-secondary setting
- Previous experience evaluating educational documents would be considered an asset
- Demonstrated creativity and originality in exploring and implementing process improvements to increase efficiencies and effectiveness
- Experience with project management would be considered an asset
- Ability to foster successful relationships with leadership, faculty and staff
- Knowledge of the Immigration, Refugees and Citizenship Canada (IRCC) international student program
- RISIA certification or RCIC would be considered an asset
- Effective communication skills, problem-solving skills, intercultural competence, project and time management, ad

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