Service Manager

6 days ago

Whitby, Canada The Participation House Project (Durham Region) Full time

**Who We Are**:
The Participation House Project (Durham Region) is a non-profit organization developing and providing a range of services for youth and adults with physical and developmental disabilities throughout Durham Region for close to 50 years. Chartered in 1975, the organization is directed by a volunteer community-based Board of Directors committed to the belief that people with disabilities are entitled to shape their lives and actualize their potential. As an Accredited organization, The Participation House Project (Durham Region) consistently demonstrates their commitment to families through their assurance to provide high quality supports and services through competent and satisfied employees.

Our services go beyond simply providing accessible supported living, respite care and day services. We support and empower people through providing them with community-based learning opportunities that enable them to develop skills and connections that not only guide them toward discovering their inner strengths, but also provide them with the ability to self-direct their lives within their community’s care.

Accountable to the Director of Quality Assurance and Community Development, the Service Manager - Community and Transitions plays a vital role in fostering relationships between the organization and the community.

This position involves strategizing and implementing initiatives that enhance community engagement, and works to build and maintain a positive, interactive environment while understanding the community’s needs and interests, as well as the ability to translate organizational objectives into community-focused programs that support growth and engagement of service users.

The Service Manager - Community and Transitions will be responsible for program staff, will ensure the services meet the physical, emotional, social and health and safety needs of the services users, and that services provided are adequate to meet the needs of the persons supported.

**Duties and responsibilities**
- Develop, implement, monitor, oversee and evaluate transitional and community activities and programs for young adults; ensuring they are consistent with the Agency’s philosophical beliefs and within the standards of service.
- Develop and implement program enhancements.
- Coordinate, meet and facilitate with participants, families and community stakeholders.
- Recruit External Professionals to offer Community Based Programs,
- Hire, orientate, evaluate, discipline, supervise program staff.
- Manage staff schedule and related matters.
- Support the development and implementation of marketing strategies.
- Assist the agency in developing community presence; informally and formally.
- Liaison and build bridges with community Agencies, Businesses, Boards of Education
- Coordinate and implement the Admission/Discharge of people to Programs.
- Acts as an on-call component to all Agency programs on a rotational basis.

**Qualifications**
- Post-Secondary Degree or Diploma in Therapeutic Recreation, or Post Secondary Degree or Diploma in Disabilities field or Social Services.
- First Aid and CPR certificates must be in current status
- Valid Ontario Driver’s License and access to reliable vehicle
- 3-5 years Supervisory Experience
- Up to date Computer Skills
- Strong written and verbal communication skills.

HOURS: This is a permanent full time position of 40 hours a week, with expected flexibility to work evenings and weekends when required and participate in on-call rotation

The Participation House Project (Durham Region) is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace. The Participation House Project (Durham Region) offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by The Participation House Project (Durham Region) regarding a job opportunity, please advise prior to the interview if you require accommodation.

**Job Types**: Full-time, Permanent

Pay: $70,500.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2024-05-09
Expected start date: 2024-06-10

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