Manager, Client Services

6 days ago

Whitby, Canada LifeLabs Full time
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years.

Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.


Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada.

The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.

Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of _empowering a healthier you_.


This is an exciting time to join our LifeLabs team as we evolve our business and continue to deliver high quality services in a changing health care environment.

Grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities

The Client Services Manager has overall responsibility for ensuring that Patient Service Centres function well (i.e. manpower, budgets), that business plans are successfully executed accordingly, and ensuring that LifeLabs' Core Values of Customer Focus, Accountability, Respect and Excellence are demonstrated in operational management.

Accountabilities:

  • Responsible for planning, monitoring, financial management, and all aspects of specimen collection and handling activities of Bruce Power Testing Centres
  • Ensures delivery on service and quality standards (on time, Patient wait times, accuracy, documentation, compliance/audit track record, health and safety, etc.)
  • Monitors/improves system wide key performance indicators
  • Provides leadership and ensures optimal utilization of resources across Diagnostic Testing and Client Services
  • Responsible for the leadership and development of direct report Client Services Site Leads
  • Attracts and retains talent ensuring appropriate planning for future talent needs
  • Creates a positive Employee Relations climate fostering common goals and vision in an atmosphere of collaboration and teamwork. Ensures accountability for same in direct reports.
  • Participates in the development and successful execution Specific to Bruce Power
  • Works closely with peer Managers and Director responsible for Client Services on continuous improvement and future planning
  • Ensures communication and alignment with all support and Business Development areas
  • Accountable for appropriate level of service to internal clients, ensures quality contact with local physicians regarding operational problem solving
  • Responsible for compliance with internal policies and procedures, regulations and external bodies (inspectors, etc.)
  • Responsible for Business Recovery Plan preparedness
  • Works in a manner that protects one's own health & safety as well as the safety of coworkers and others, and that is consistent with the law and with safe work practices and procedures established by LifeLabs

Requirements:

  • Postsecondary and/or college/university education combined with 5 years supervisory experience, or 10 years of business experience in progressively more responsible roles
  • Leadership skills, organization and time management
  • Regular travel to Patient Service Centre locations, regional and provincial meetings

#LI SW1
This is an in-person role.

Hiring Range:78, ,800**The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits:


In this position, you will be eligible to participate LifeLabs' group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.


Retirement Savings Plan:

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:


LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars.

We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional devel

  • Manager, Client Services

    1 week ago

    Whitby, Canada LifeLabs Full time

    LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of...

  • Hotel General Manager

    4 weeks ago

    Whitby, Canada Hotel General Manager - Durham Region Full time

    **WE ARE HIRING** **GENERAL MANAGER - HOTEL IHG EXPERIENCE PREFERRED** Do you have what it takes to put a smile on someone face? Can you lead a team of professional customer service specialists and hotel staff? Then we are looking for you! Come join our team and help us make a difference. Our team is looking for a General Manager who will be responsible...

  • Client Service Coordinator

    2 weeks ago

    Whitby, Canada Partners in Community Nursing Full time

    **Join our team!** For the past 25 years, Partners in Community Nursing (PICN) has been dedicated to growing and nurturing the finest community-based health care professionals, while servicing our clients within Durham Region - guided by our vision of client confidence through quality service and innovation. **Summary** Reporting to the Administrative...

  • Client Service Representative

    4 weeks ago

    Whitby, Canada Community Care Durham Full time

    **Full-Time Client Service Representative** Community Care Durham (CCD) is seeking a Full-Time Client Service Representative who will act as the first point of contact for existing and new CCD clients through inbound and outbound calls. The Client Service Representative maintains positive relationships with clients by addressing their service requests and...

  • Client Service Representative

    2 months ago

    Whitby, Canada Community Care Durham Full time

    **Full-Time Client Service Representative** Community Care Durham (CCD) is seeking a Full-Time Client Service Representative who will act as the first point of contact for existing and new CCD clients through inbound and outbound calls. The Client Service Representative maintains positive relationships with clients by addressing their service requests and...

  • Client Service Representative

    2 weeks ago

    Whitby, Canada Community Care Durham Full time

    **Full-Time Client Service Representative** Community Care Durham (CCD) is seeking a Full-Time Client Service Representative who will act as the first point of contact for existing and new CCD clients through inbound and outbound calls. The Client Service Representative maintains positive relationships with clients by addressing their service requests and...

  • Client Service Representative

    17 hours ago

    Whitby, Canada Community Care Durham Full time

    **Full-Time Client Service Representative** Community Care Durham (CCD) is seeking a Full-Time Client Service Representative who will act as the first point of contact for existing and new CCD clients through inbound and outbound calls. The Client Service Representative maintains positive relationships with clients by addressing their service requests and...

  • Pia Client Service Associate

    3 weeks ago

    Whitby, Canada TD Bank Full time

    **Work Location**: Whitby, Ontario, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: **This role is responsible for being the the primary client contact for non-advice activities, providing dedicated support to one or more Investment Advisors (IA). The CSA supports in preparing for client meetings (including Annual Client Reviews)...

  • Pia Client Service Associate

    2 weeks ago

    Whitby, Canada TD Bank Full time

    **PIA Client Service Associate**: - 430897BR **Job Category - Primary** - Wealth Management **Work Location** - 209 Dundas Street **Employment Type** - Regular **City** - Whitby **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** TD Private Wealth Management...

  • Pia Client Service Associate

    2 weeks ago

    Whitby, Canada TD Bank Full time

    430897BR Wealth Management Whitby, ON January 23, 2024 Hours 37.5 Workplace Model Hybrid Pay Details Department Overview TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients. **TD Private Investment Advice**...

  • Client Service Associate and Planner

    2 months ago

    Whitby, Canada Thermo Fisher Scientific Full time

    Customers globally rely on our extensive range of products and services— from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our...

  • Enterprise Client Success Manager

    3 weeks ago

    Whitby, Canada 360insights Full time

    **ENTERPRISE CLIENT SUCCESS MANAGER** **Experiences that create growth. Growth that creates experiences.** Here at 360insights you will be a part of a fast paced global team that is innovating and leading in the channel incentives and insights industry through our SaaS platform. You will be delivering great solutions and services for some of the world’s...

  • Pia Client Service Associate

    6 days ago

    Whitby, Canada TD Bank Full time

    PIA Client Service Associate:BRJob Category - Primary Wealth ManagementWork Location 209 Dundas StreetEmployment Type RegularCity WhitbyTime Type Full TimeProvince/State OntarioHours 37.5Workplace Model HybridPay DetailsDepartment OverviewTD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and...

  • Client Service Associate and Planner

    2 months ago

    Whitby, Canada Thermo Fisher Scientific Full time

    **Summary**: Handles customer order activities, from receipt of purchase order/request through to shipment of finished goods, increasing operating efficiencies and customer service. Provides clients with timely and accurate reporting of the status of customer orders using delivery schedules and takes corrective actions to mitigate any late deliveries....

  • Client Service Associate and Planner

    6 days ago

    Whitby, Canada Thermo Fisher Scientific Full time

    Customers globally rely on our extensive range of products and services—from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our...

  • Pia client service associate

    2 weeks ago

    Whitby, Canada TD Full time

    Lieu de travail:Whitby, Ontario, CanadaHoraire:37.5Secteur d’activité:Gestion de patrimoine TDDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser...

  • Pia client service associate

    2 weeks ago

    Whitby, Canada TD Full time

    Lieu de travail:Whitby, Ontario, CanadaHoraire:37.5Secteur d’activité:Gestion de patrimoine TDDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser...

  • Client Service Associate and Planner

    7 days ago

    Whitby, Canada Thermo Fisher Scientific Full time

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our...

  • Client Service Associate and Planner

    2 weeks ago

    Whitby, Canada Thermo Fisher Scientific Full time

    As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals...

  • Enterprise Client Success Manager

    2 weeks ago

    Whitby, Canada 360insights Full time

    **Starting base salary US**$75**,000 / CAD$ $80,000** Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within...