Systems Navigator

4 weeks ago

Toronto, Canada Margaret's Housing and Community Support Services Full time

**Job purpose**:
Margaret’s is seeking a hard-working and committed Systems Navigator that will report directly to the Program Director/Coordinator and will work in Toronto East Detention Center, agency office and in the community.

**. Responsibilities include, but not limited to, the following**:

- Establish rapport with staff and individuals being released from Toronto East Detention Center
- Maintain friendly and professional conduct and confidentiality when engaging with clients to assess their progress, give support and discuss any difficulties or problems
- Assess clients' strengths and needs, and help with motivation, goal setting, and planning for recovery and reintegration with society and community, considering short-term and long-term goals
- Assist clients with assessing eligibility for social benefits options and develop plans of action while providing necessary advocacy, support, and assistance
- Supervise client activities and assist in pre-release and release planning
- Refer clients to other social services and assist clients in navigating through complex systems, including but not limited to the criminal justice system and locating and utilizing community resources including
- legal, medical and financial assistance,
- housing,
- employment,
- transportation,
- day care and
- other services, as necessary
- Participate in the selection and admission of clients to appropriate programs
- Assist in evaluating the effectiveness of programs by tracking clients' behavioural changes and responses to interventions
- Collaborate with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress
- Collaborate with other agencies, organizations, and the City to facilitate community events which provide information, education, and support to individuals
- Recordkeeping and data organization to keep track of program statistics and reporting to fulfill organizational and funder requirements
- Maintain program statistics for purposes of evaluation and research
- Assist with other tasks as assigned and/or required

**Qualifications**:

- Completion of a college or university program in social work required.
- Previous work experience of a minimum of 2-3 years in a social service environment as a volunteer or in a support capacity may replace formal education requirements.
- Knowledge and previous experience of motivational interviewing techniques, conducting client assessments, and use of case management software is preferred.
- Knowledge of issues with regards to mental health, addictions, substance abuse, and homelessness
- Knowledge of designated resources, services, and centers in the community which provide social service assistance
- Capability to work individually and as part of a team to collaborate in providing guidance and assistance to clients
- Ability to maintain client confidentiality and professional boundaries and respect client privacy and autonomy
- Great interpersonal and professional communication skills
- Great organizational and administrative skills
- Willingness and ability to travel within a designated community area
- Ability to speak French and/or another second language an asset

Margarets is an equal opportunity employer. Should you need accommodation for the interview process, please do not hesitate to reach out prior to your scheduled interview.

We thank all individuals for applying, however only those selected for an interview will be contacted. No phone calls please.

COVID-19 considerations:
All employees are required to follow organizational and public health guidelines related to COVID-19 including, but not limited to, wearing a mask in the workplace. All employees are required to be fully vaccinated.

**Job Types**: Fixed term contract, Full-time

**Salary**: $45,000.00-$50,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: One location

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