System Navigator, Integrated Recovery and Covid Care

2 weeks ago

Toronto, Canada Sherbourne Health Full time

**internal/external posting**

**job title: System Navigator, Integrated Recovery and COVID Care**

job ID #: CHCBI SNIRCC 22-1130

department: Community Health and Capacity Building Initiatives

reports to: Project Manager, Integrated Recovery and COVID Care

salary range: CS3 $53,176.50 - $67,177.50 per annum

status: Full-Time, Contract until March 31, 2023

hours: 37.5 hours per week

**Who we are**:
Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers. Our mission is to advance the equity and quality of care and services and to improve health for underserved communities. This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed, 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.

**Working at Sherbourne**

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

**we believe in work-life balance and offer**:

- A competitive salary.
- Membership in Healthcare of Ontario Pension Plan (HOOPP).

**about the role**:
The System Navigator position is part of the Integrated Recovery and COVID Care Clinics in the Downtown East OHT. The Recovery Clinics increase access to preventative care, primary care, mental health, and community support services. There will also be a focus on improving access to COVID testing, vaccines and anti-viral. The Integrated Recovery and COVID Care Clinics are in partnership with Regent Park Health Centre

**day to day responsibilities**:

- Conduct intake assessments and work closely with the clinical teams, ambassadors, Health Access Team, Community Health Teams to coordinate client appointments and provide information, services and programs.
- Refer clients appropriately to services, and through a warm transfer whenever possible
- Maintain accuracy of client data, data entry and documentation
- Assist and advocate to help clients navigate and access community resources and services and ensure that clients' needs are met.
- Ensure appropriate transfer to case management services as required.
- Support Integrated Recovery and COVID Care Clinics planning and implementation
- Develop and maintain cooperative relationships with partner agencies and other service providers providing programs and services for the populations served.
- Maintain regular contact and communication with the Health Access Team and the team at Regent Park and support planning and case consultation around developing a plan of action for engagement with the clients accessing the clinics
- Attend various programs and outreach events in the St. James Town and Regent Park communities
- Maintain communication and contact with local service-providing organization staff and follow up with warm transfers and referrals
- Record client feedback on service navigation satisfaction by contacting clients within a month of receiving services
- Demonstrate a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC-related policies, health and safety legislation and best practices
- Other duties as required

**To thrive in this role, you’ll need**

**education/experience/skills/abilities**:

- Up-to-date knowledge of the community resources in the Downtown East
- Understanding of the local community and populations in the DET OHT neighbourhoods and familiarity with health and social issues in the community
- Knowledge and familiarity in using social media for outreach
- Undergraduate degree in the health or social sciences or equivalent of experience and expertise.
- Experience working in urban, diverse neighbourhoods
- Experience working with high-need, hard-to-reach clients and communities
- Familiar with Data Collection
- A second language is an asset.

**conditions of employment**:

- Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
- Understands and works within the Occupational Health and Safety Act (OHSA), Personal

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