Automotive Service Advisor
3 weeks ago
**FUNCTIONS**:
- Customer & Interdepartmental Relations
- Collecting Diagnostic Information
- Scheduling
- Process Service Information
**COMPETENCIES**:
- Adaptability Analysis
- Continuous Improvement
- Customer Enthusiasm
- Judgement
- Organizing and Planning
- Teamwork
- Communication
- Experience in the automotive industry
- Ability to pay attention to detail
- A desire to achieve the very best in customer service and teamwork
- Excellent listening skills
- Highly organized
***
The Service Advisor's Required Responsibilities, Including But Not Limited To:
- Responsible for establishing rapport and trust with customers.
- Documenting vehicle problems by listening to customers describe them and by asking probing questions.
- Maintaining extensive contact with customers, providing estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
- Constantly communicates with Technicians to obtain information on needed vehicle repairs. Ensuring to contact customers regarding any changes in the estimate or time promised
- Advises customers on the care or their vehicle and the value of maintaining their vehicles
- Scheduling service appointments
- Recommending additional maintenance and repair services to customers when appropriate.
- Helping find solutions to customer inquiries and complaints
- Handling phone inquiries regarding work in process and appointments and returning phone messages promptly
- Should be capable of working independently, managing his or her time and work flow
**Salary**: From $30,951.06 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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