Automotive Service Advisor

3 weeks ago


Fredericton, Canada Fox Chevrolet Cadillac Full time

**FUNCTIONS**:

- Customer & Interdepartmental Relations
- Collecting Diagnostic Information
- Scheduling
- Process Service Information

**COMPETENCIES**:

- Adaptability Analysis
- Continuous Improvement
- Customer Enthusiasm
- Judgement
- Organizing and Planning
- Teamwork
- Communication
- Experience in the automotive industry
- Ability to pay attention to detail
- A desire to achieve the very best in customer service and teamwork
- Excellent listening skills
- Highly organized

***

The Service Advisor's Required Responsibilities, Including But Not Limited To:

- Responsible for establishing rapport and trust with customers.
- Documenting vehicle problems by listening to customers describe them and by asking probing questions.
- Maintaining extensive contact with customers, providing estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
- Constantly communicates with Technicians to obtain information on needed vehicle repairs. Ensuring to contact customers regarding any changes in the estimate or time promised
- Advises customers on the care or their vehicle and the value of maintaining their vehicles
- Scheduling service appointments
- Recommending additional maintenance and repair services to customers when appropriate.
- Helping find solutions to customer inquiries and complaints
- Handling phone inquiries regarding work in process and appointments and returning phone messages promptly
- Should be capable of working independently, managing his or her time and work flow

**Salary**: From $30,951.06 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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