Technical Support Specialist
3 weeks ago
Pong Game Studios is an interactive social and mobile game company located in Woodbridge, Ontario. Known for our fun and collaborative culture, we’re a group of talented software engineers, game designers, artists, producers, analytical experts, and more. We move quickly and constantly innovate to deliver exciting game experiences to players around the world. Our products offer authentic casino-style entertainment to more than millions of players monthly. Casino enthusiasts and social gamers alike love our games. We’re Pong Game Studios, and we need more stellar people like you to join our team
We're currently seeking a dedicated Technical Support Specialist with profound knowledge of PC hardware and software, coupled with exceptional customer service skills.
**Responsibilities**:
- Ensure remote problem resolution while maintaining a positive customer experience.
- Assist customers remotely with deploying new custom software and upgrading to new releases.
- Perform remote troubleshooting and reimage tasks for Windows 7 & 10.
- Exhibit technical proficiency in OEM hardware, networking, Windows 7 & 10, and Linux.
- Document, track, and manage incidents in the ticketing system, ensuring timely resolutions.
- Manage multiple priorities and excel under pressure.
- Fulfill other duties as assigned by management.
Qualifications:
- College diploma in Computer Systems and Networking or related field.
- A+ Certification (mandatory).
- Network+ Certification.
- Ability to multitask, prioritize, and manage time efficiently.
- Excellent written and verbal communication skills.
- Strong results-oriented approach, maintaining professionalism, confidentiality, and superior customer service.
- Proficiency in ticketing management systems.
- Solid understanding of OEM and customer hardware, along with network peripheral devices.
- Strong analytical and problem-solving skills, with a focus on accuracy and timeliness.
- Extensive experience with Networks, MS Windows 7 & 10 operating systems.
- Availability to work flexible shifts between Mon-Sun, 8:00 AM to 12 AM.
We appreciate the effort of all applicants. However, only those who meet the specified qualifications and are chosen for an interview will receive further communication from us.
**Job Types**: Full-time, Permanent
**Salary**: $23.06-$28.50 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Experience**:
- IT support: 2 years (required)
Licence/Certification:
- CompTIA A+ (preferred)
Ability to Commute:
- Woodbridge, ON L4L 9T1 (preferred)
Work Location: In person
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