Client Manager, Mid-market Commercial Lines

7 months ago

Ottawa, Canada NFP Corp Full time

**Business Line**:Mid-Market Commercial Lines

**Hours Per Week**:35 (Full-Time)

**Job Duration**: Full-Time, Permanent

**About the Role**

Our commercial property and casualty insurance brokerage partners help protect corporations and nonprofits across Canada from the little surprises and the big ones. Our leaders inspire their teams to band together and create an environment driven by collaboration and exceptional client service.

The Ontario Commercial Lines Division has an immediate need for an Account/Client Manager to interact with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives.

**What You’ll Do**
- Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross-selling internally to other P&C lines, Group Benefits and Wealth Management departments, and generating referrals for new opportunities.
- Maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff.

**What You Bring**
- **RIBO license is required**:

- Open to obtaining license’s in other provinces (additional licensing would be considered an asset)
- Bilingualism (English and French) is an asset
- Typically, more than 3 years of industry and product line experience - servicing, broking or underwriting
- Extensive experience in the placement of multi-line coverage on Mid-Market to Complex accounts
- Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well both in a remote team environment and autonomously
- Client-focused - Able to establish and maintain effective relationships
- High-level organizational skills with the ability to prioritize multiple tasks to meet deadlines
- Possess strong analytical and problem-solving skills
- Sharp attention to detail with excellent decision-making skills
- Flexibility and adaptability to changing priorities, deadlines, and technology
- Extensive insurance carrier relationships
- Excellent computer skills are expected and EPIC fluency is an asset
- Experience in Microsoft Office products, specifically Word, Excel, and Outlook

**Who We Are**

NFP is a leading insurance brokerage that provides property and casualty, group benefits, retirement and individual solutions through our licensed subsidiaries and affiliates. We’re a 6x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,900 employees with over 310 offices globally.

Since 2021, NFP has been responsible for bringing more than four billion dollars ($4,000,000,000) in premium to the P&C Market.

***

**What’s In It For You**

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work._ _We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country._
- Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. _

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