Spa & Health Club Manager

1 day ago

Vancouver, Canada Shangri-La Vancouver Full time

**Create moments of joy that truly matter.**

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded both the prestigious Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality. Join our world-class team as we pioneer new horizons. **Your Shangri-La awaits**

Shangri-La Vancouver is currently searching for an experienced **Spa & Health Club Manager** to join our leadership team on a permanent basis. Reporting to the Director of Operations, the Spa and Health Club Manager is responsible for efficiently leading spa and health club departmental operations, in accordance with the needs of guests, core practices and local market trends, through hands-on management; maximizing Colleague, Guest and Owner satisfaction.

Job responsibilities include, but are not limited to, the following:

- Responsible for overall leadership and management of the CHI the Spa, Health Club and Ginger Bar
- Demonstrates excellence in areas of leadership, policy, procedures and skills development, while driving consistent operational performance in service excellence, to the standards of Forbes and AAA designations
- Preparing annual business plans, forecasting and marketing plan in conjunction with Hotel Manager, Director of Finance and Director of Marketing & Communications
- Provides input on marketing promotions and effectively directs communication efforts within the department
- Implements strategies to effectively manage labour costs, generate additional revenues, cost control and profitability while evaluating the day-to-day needs of the operation
- Recruits, manages, coaches, trains, motivates, communicates, recognizes and schedules Spa and Health Club Colleagues
- Creates and release staff schedules to best suit the needs of the department while managing labour and productivity
- Ensures the spa operates to luxury standards of cleanliness, maintenance/repair, service standards and professionalism
- Ensures a continuous emphasis and focus on service standards, particularly aligned with Forbes and AAA
- Formulates spa policies and procedures and ensures compliance to all hotel policies, programs and core practices
- Maintains contact with guests, actively seeking feedback on their experience, treatments and services offered at the spa with a goal to build business through positive relationships
- Responds to inquiries or complaints and resolve problems while demonstrating empathy and concern for our guests
- Responsible to ensure the spa and health club are maintained in accordance with luxury standards, demonstrating impeccable standards of safety, cleanliness and upkeep.
- Responsible for overall retail merchandising, including ordering, inventory and sales training for Colleagues
- Maintains excellent knowledge of all treatments provided in the spa, including products and treatment origins and keeps up-to-date on industry trends, luxury spa standards, guest satisfaction, competition and local business climate
- Fosters a culture of employee engagement within the team, driving for results while motivating and leading a team of industry professionals.
- Ensures the continued and ongoing integration of the Spa & Health Club in hotel operations
- Undertake other ad hoc related responsibilities, as required
- Job Requirements/Qualifications:

- Minimum 3-5 years previous management experience in a similar capacity with another spa is required.
- Motivational management style with a genuine interest in service excellence is mandatory
- Valid certification of Serving it Right and Food Safe required for this position
- In-depth knowledge of international health club standards, spa treatments, procedures and operations is required

**SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES**

we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver Our Colleagues have access to the following:

- Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel Discounts and complimentary stays
- Experience our renowned food & beverage with a special Colleague Discount
- Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
- Enjoy exclusive a

  • Spa & Health Club Manager (Department Head)

    5 months ago

    Vancouver, Canada Shangri-La Hotel Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular downtown...

  • Health Club Attendant

    7 months ago

    Vancouver, Canada Shangri-La Hotel Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular...

  • Spa Concierge

    1 week ago

    Vancouver, Canada Oo Spa Full time

    **MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The barbershop provides ultra-luxe...

  • Spa Coordinator

    7 months ago

    Vancouver, Canada Wedgewood Hotel & Spa Full time

    **Welcome to the Wedgewood Hotel and Spa, a **_**Relais**_ & _**Châteaux **_**property!** Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment and financial district, the Wedgewood Hotel & Spa, member of the prestigious _Relais_ & _Châteaux _collection, is an 83-room, luxury boutique...

  • Spa Assistant

    7 months ago

    Vancouver, Canada Oo Spa Full time

    Oo Spa is a high-end Japanese-inspired spa that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The day spa offers clients a holistic approach to beauty in achieving a balance between the mind, body and skin. It is catered to both men and women...

  • Spa Receptionist

    3 months ago

    Vancouver, Canada Oo Spa Full time

    **DO NOT CONTACT THE SPA TO ENQUIRE ABOUT YOUR APPLICATION** **MUST COMPLETE INDEED ASSESSMENT OR ELSE APPLICATION WILL BE AUTOMATICALLY IGNORED** Oo Spa is a high-end Japanese-inspired spa and barbershop that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a...

  • Spa Manager

    7 months ago

    Vancouver, Canada Windsor spa Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Spa **Tasks**: - Establish or implement policies and procedures for staff - Plan and control budget and inventory - Manage contracts for advertising or marketing strategies - Hire, train...

  • Spa Manager

    7 months ago

    Vancouver, Canada Windsor spa Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Work setting**: - Spa **Tasks**: - Establish or implement policies and procedures for staff - Plan and control budget and inventory - Manage contracts for advertising or marketing strategies - Hire, train and...

  • Spa Receptionist

    3 months ago

    Vancouver, Canada Miraj Hammam Spa Full time

    **Miraj Hammam Spa **is looking for a Spa Receptionist who is hard-working and dedicated to join our team. We are a reputable spa with a large clientele base. We have extended our hours from 9am-9pm and in the mist of growing our team. Grace, class and punctuality are key to our Spa. Our Spa Receptionists will be train with the current Manager or Owner, and...

  • Spa Receptionist

    7 months ago

    Vancouver, Canada Miraj Hammam Spa Full time

    **Miraj Hammam Spa **is looking for a Spa Receptionist who are hard-working and dedicated to join our team. We are a reputable spa with a large clientele base. We have extended our hours from 9am-9pm and in the mist of growing our team. Grace, class and punctuality are key to our Spa. Our Spa Receptionists will be train with the current Manager or Owner, and...

  • Spa Receptionist

    7 months ago

    Vancouver, Canada Miraj Hammam Spa Full time

    **Miraj Hammam Spa **is looking for a Spa Receptionist who are hard-working and dedicated to join our team. We are a reputable spa with a large clientele base. We have extended our hours from 9am-9pm and in the mist of growing our team. Grace, class and punctuality are key to our Spa. Our Spa Receptionists will be train with the current Manager or Owner, and...

  • Head SPA Technician

    4 weeks ago

    Vancouver, Canada Oo Spa Full time

    Oo Spa is a high-end Japanese-inspired spa that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The day spa offers clients a holistic approach to beauty in achieving a balance between the mind, body and skin. It is catered to both men and women...

  • Spa Receptionist

    6 months ago

    Vancouver, Canada Kiku Wellness Japanese Zen Spa Full time

    Kiku Wellness is a Japanese Zen Day Spa, Located near Skytrain Broadway-City Hall Station in Vancouver, BC. We offer an oasis of peace and tranquility with Japanese Zen philosophy and holistic approach inspired by Japanese heritage. We obsess over the guest experience and seek to deliver hospitality from the heart. We have an opportunity for a full time...

  • Spa Assistant

    7 months ago

    Vancouver, Canada Oo Spa Full time

    Oo Spa is a high-end Japanese-inspired spa that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The day spa offers clients a holistic approach to beauty in achieving a balance between the mind, body and skin. It is catered to both men and women...

  • Spa Assistant

    7 months ago

    Vancouver, Canada Oo Spa Full time

    Oo Spa is a high-end Japanese-inspired spa that offers a sanctuary for men and women where they can unwind, relax and experience the gold standard of Japanese beauty and wellness in a nature-influenced setting. The day spa offers clients a holistic approach to beauty in achieving a balance between the mind, body and skin. It is catered to both men and women...

  • Spa Aesthetician

    5 days ago

    Vancouver, Canada Wedgewood Hotel & Spa Full time

    **FOVERVIEW/BASIC FUNCTION**: Join our Amazing Team at the Award Winning Spa at The Wedgewood Hotel, #1 Luxury Hotel in Canada by TripAdvisor Travelers' Choice 2024. Provide all facial, body treatments, nail and waxing services offered by The Spa at Wedgewood Hotel, an amazing opportunity for individuals who are looking to work with the best people in the...

  • Spa Manager

    2 months ago

    Vancouver, Canada West Side Nail Spa Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years - **Work setting**: - Spa - ** Tasks**: - Direct and control daily operations - Evaluate daily operations - Plan and organize daily operations - Establish or implement policies and procedures for staff -...

  • Spa Receptionist

    3 days ago

    Vancouver, Canada Kiku Wellness Japanese Zen Spa Full time

    **Receptionist responsibilities and duties** - Scheduling - Running errands - Stocking supplies - Sorting and sending mail - Answering and routing phone calls - Managing social media - Greeting visitors - Sales - Produce reports **Requirements and Qualifications**: - Excellent customer service experience of at least 3 years - Background in customer...

  • Sommelier at a Private Member's Club

    7 months ago

    Vancouver, Canada The Vancouver Club Full time

    We are looking for an experienced Sommelier to assist during the month of December with an opportunity for it to turn into a permanent role. The Sommelier will be responsible for making recommendations of wine to pair with a particular dishe for Members and their guests in the restaurant and bars of the Club during the lunch and dinner rush as well as for...

  • Health Club Attendant

    5 days ago

    North Vancouver, Canada Pinnacle Hotel at the Pier Full time

    Summary The Pinnacle Hotel at the Pier (North Vancouver) a unique, boutique style property with attached residences, is looking for a health club attendant who must be a multi-functional individual and guest driven to always exceed our guests’ and residents’ expectations. **Responsibilities**: - Provide Pinnacle residents, members & hotel guests with...