Spa Receptionist

6 months ago

Vancouver, Canada Kiku Wellness Japanese Zen Spa Full time

Kiku Wellness is a Japanese Zen Day Spa, Located near Skytrain Broadway-City Hall Station in Vancouver, BC. We offer an oasis of peace and tranquility with Japanese Zen philosophy and holistic approach inspired by Japanese heritage. We obsess over the guest experience and seek to deliver hospitality from the heart.

We have an opportunity for a full time **Spa Receptionist** who thrives working in a positive, friendly and team oriented environment. As the first point of contact with guests, you will have a genuine interest in customer service, have a passion for wellness and beauty, and possess strong leadership and communication skills.

We create it a priority to ensure that all team members have a work life balance, allowing everyone to enjoy all the off-work experiences Vancouver has to offer, while also getting to work with a professional and friendly team in a career they love.

**Position Summary**

The Spa Receptionist play an important role in support of a number of vital Spa functions. We work to build an experience that is memorable and unique - with Japanese Spa services on the side. The Spa Receptionist take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Receptionist makes transactions feel like part of the experience.

**Responsibilities**
- Responsible for the spa reception (Booking and Confirming Spa appointments, Performing cash out reconciliation)
- Aesthetician/Massage experience not necessary, but will be a valuable asset
- Opening and/or closing the Spa
- Coordinating with staff and management on a daily basis
- Creating and completing business reports
- Conclude and maintain inventory
- Maintain a clean; safe, fully stocked and well organized work area.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available

**Skills**
- Very detail oriented and organized
- Ability to multitask and operate efficiently
- Outgoing, friendly and genuine disposition
- Professional and educated with oral and written communication
- Administrative and computer skills is an asset (knowledge of google drive, microsoft excel, and POS systems in general)

**Experience Required**
- Experience as spa and beauty salon receptionist

**Position Requirements**
- Full-time
- Requires weekend work

**This person will thrive in our business if**:

- They are friendly, positive and outgoing: _Loves to be part of a small team and cares about their wellbeing, by creating deep connections with them and shows their best self at work._
- Passionate about customer service and wellness: _Truly cares about people having a beautiful experience, involved with the mission of our spa._
- Flexible and adapts easily to different situations: _Always open to welcome new tasks with enthusiasm and performs efficiently. Understands that we are a small business and that the schedule may change depending on business needs._
- Likes to be busy, work independently, multitask and is organized: _Needs little supervision and keeps busy even in slower times. Reliable and punctual._
- Truly cares about the success of the business and team

**Salary**: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Extended health care
- Paid time off
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Every Weekend
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

**Experience**:

- Front desk: 3 years (required)

Work Location: In person

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