International Shipping Assistant

3 months ago


Woodbridge, Canada Peak Performance Human Resources Corp. Full time

**International Shipping Assistant**

At Peak Performance HR we are looking for someone with experience sending packages internationally to support our operation and provide customer service.

**Responsibilities**:

- Answer the phone, directing callers to the right teams and relaying messages,
- Alert account executives and management team to noteworthy issues that necessitate their expertise,
- Compile information from stores and customers' requests to support research and sales activities,
- Prepare, key in, edit and proofread sales presentations and line sheets for account base Order office and shipping supplies and maintain inventory,
- Procure customers' purchase orders ahead of our deadlines,
- Locate dresses in the internal system to support the customer's inquires,
- Assist with scheduling and booking appointments for the office and store,
- Pull suitable samples for key accounts and celebrity requests suggesting adjacent alternatives when merchandise is unavailable,
- Prepare items for shipping, noting item contents, delivery methods, and other logístical details,
- Ensure that the dress samples are shipped on time to the stores, trunk shows, and celebrity requests,
- Accept and document packages and deliveries made to the facility, preparing shipment-related paperwork,
- Arrange and document customer shipments, preparing pro-forma invoices where advance payment is required,
- Store items received in appropriate storage areas, documenting any changes,
- Communicating with accounts/finance dept on customer balances, forecasts of value to ship, etc,
- Identify and resolve shipping, storage, or receiving discrepancies as they arise,
- Maintain a clearly organized workspace,
- Assist the Wholesale Customer Service Manager with orders and cut slips.
- Put together fabric swatches to send to stores and brides,
- Liaison between office team and service providers like IT, internet, printer, etc,
- Call and manage electrician/plumber when needed
- Maintain inventory of supplies by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for them,
- Assist team with scheduling interviews, virtual and in-person meetings when needed,
- Support Marketing Manager with planning office events and company-related functions,
- Help unpack gowns when they are returned from trunk shows if needed,
- Support other teams with various administrative tasks.

**Qualifications**:

- At least 1 year of experience sending packages internationally
- 1+ years of experience in customer service.

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