Key Account Specialist

3 weeks ago

Langley, Canada E.B. Horsman & Son Full time

**About the Team**

E.B. Horsman & Son (EBH) has been in business since 1900. We are strong, nimble, and growing EBH is proud to be a successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, and we are consistently recognized as one of Canada's Best Managed companies. We take pride in living by our core values and carrying our mission statement of “Providing the Best People, Best Solutions, and the Best Service in the Electrical Industry.”

**Why Join the EBH Team?**

**The Perks.**
- Full benefits package
- Competitive compensation plan
- Profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Birthday day off

**The People & Culture.** You will be a part of a collaborative team with people you can be proud to work with.

**Continuous Development. **You will have access to our EBH University for personal & professional development. Training & Development has been an essential part of our culture. Increasing our knowledge not only builds confidence but empowers growth through learning.

**About the role**:
The **Key Account Specialist** is responsible for maintaining developed relationships and building positive relationships with customers and suppliers through generating accurate quotations, sales orders and returns that align with organizational sales targets. Key Account Specialist works closely with Outside Sales and/or Branch Manager to provide excellent customer service, prevent potential issues, and monitor ongoing projects.

**Position Type/Schedule**

This role will be onsite based out of the branch location. This is a full-time position, Monday-Friday, 40 hours per week.

**Work Location**: 20550 Duncan Way #101, Langley BC V3A 7A3

**What are the Key Accountabilities?**
- ** Customer/Supplier Relations. **Interprets customer needs and prioritizes and responds to customer inquiries in a timely manner.
- ** Customer Service Orientated. **Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
- ** Quotations.** Generates quotations using a variety of methods and provides accurate oral and written quotations in a timely manner.
- ** Project Management**. Assists in the facilitation and follow-up with ongoing projects, contracts and quotations. May negotiate pricing or escalate order complexity, pricing or other issues to the appropriate Manager or Sales representative.
- ** Strong Multi-tasker.** This role will require you to juggle through a number of client requests and being able to meet competing timelines.
- ** Highly Organized.** Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
- ** Collaborative Communicator. **Communication is essential for this role, both verbal and written, including facilitation skills of group presentations in person or virtual. Communicate with customers to determine appropriate solutions for pricing and product mix.
- ** Tech Savvy. **Proficient in MS Office, MS 365, and comfortable with digital and technological tools.'

**What You’ll Bring To This Role?**
- High school completion
- 5+ years of sales and customer service experience
- 5+ years of electrical industry experience
- Electrical product knowledge is a must
- Intermediate computer skills (MS Office) with the ability to learn new software programs
- Wide range of expertise in the products and services provided by E.B. Horsman & Son
- Basic mathematical skills
- Strong verbal and written communication skills

**Our Core Values: Celebrating the Past, Empowering the Future**

Teamwork & Collaboration | Integrity| Commitment | Reliability | Initiative | Continuous Improvement

**Take Your Next Step With EBH**

**Our Commitment to Inclusion & Diversity**
- We thank all interested applicants. However, we are only able to work with those who live in Canada and have permanent working status. Please note that only those chosen for an interview will be contacted._
- #MP_

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