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IT Field Technician

1 month ago

Sherbrooke, Canada Bitfarms Full time

Bitfarms is a global vertically integrated Bitcoin mining company that operates one of the largest cryptocurrency mining operations in North America. As the only publicly traded pure-play Bitcoin mining company audited by a Big Four audit firm, we are a global operation powered by entrepreneurial leaders and the most novel technology available.

Spanning two continents, Bitfarms Ltd. (‘BITF’ on Nasdaq and TSX) operates 12 Bitcoin mining farms using primarily clean, sustainable hydro-electricity drawing on the talents of a diverse team from a wide range of backgrounds and experiences. Our culture of innovation and growth helps Bitfarms maintain its leadership in the tech space.

With two new sites in development and the opportunity for more, our company values forward-minded thinkers who are willing to bring new ideas to the table, while drawing from what’s been tried and true. We are proud to have been recognized by our employees as a **Great Place to Work**

We’re passionate about innovation, sustainability, and cryptocurrency and are looking for amazing** **people to join our team.

Bitfarms continues to seek operational and financial improvements through decentralization and diversification, and using ethical, sustainable, and innovative initiatives to unlock value and generate superior returns for our shareholders and a rewarding workplace for our employees.

**What we offer**:

- Competitive salary and bonus opportunities along with career advancement
- Top tier group insurance plan with employer cost sharing
- Group retirement savings with employer contribution
- Employee referral program
- Telemedicine & employee assistance program (EAP)
- Modern workspaces located in Quartier Dix30
- Free indoor heated parking with charging stations for electric vehicles
- Exclusive employee discounts for Dix30 businesses
- An inclusive, safe and diverse work environment

Interested? This is a great opportunity to work for a young and dynamic company

We are currently looking for a **IT Field Technician** to join our team

**What you can expect in this role**:
Reporting to the Team Lead - System Administrator, the IT Field Technician will be responsible for ensuring the reliability and functionality of our organization’s IT mining sites infrastructure. This position involves resolving technical issues, assisting on-site users, managing the lifecycle of on-site IT assets, and maintaining an optimal site environment. The position may require on-call support on a weekly rotation basis.

**More specifically, here are some of the key responsibilities**:
**Key Responsibilities (Level 1)**
- **_ _**Physical work**
- Installing and removing network devices.
- Install, patching, labeling, and organizing network cables.
- **Maintenance & Upkeep**
- Updating inventory databases & asset management systems.
- Cleaning IT equipment and surrounding areas.
- Performing routine checks of the data center floor to ensure no audible alarms, visible warning lights, or other signs of equipment distress.
- **Monitoring & Reporting**
- Monitoring environment control systems, like HVAC (heating, ventilation, and air conditioning), to ensure servers and devices remain at optimal temperatures.
- Monitoring and reporting health and safety hazards.
- Monitoring power distribution units (PDUs) and ensuring devices are evenly and properly powered.
- **Troubleshooting & Configuration**
- Diagnose and troubleshoot hardware issues.
- Escalating complex issues to the team and tracking all issues to resolution.
- Identifying and reporting visible damaged equipment or systems not operating as expected to IT Field Technician Level 2 and Lead.

**Key Responsibilities (Level 2)**

Assuming responsibilities of level 1 IT Field Technicians when necessary.
- **Physical Work**
- Physically installing and removing server hardware and storage devices within the data center racks.
- **Entretien & Maintenance / Maintenance & Upkeep**
- If necessary, replace failed components, such as server equipment, hard drives, power supplies, modules, etc.
- **Dépannage & Configuration / Troubleshooting & Configuration**
- Configuration of various equipment and operating systems.
- **Sécurité / Security**
- Ensuring that all systems have the latest security patches and software updates.
- Overseeing regular data backups and ensuring backup integrity.
- Ensuring that data storage devices are properly wiped or destroyed to protect sensitive information.
- Ensuring that only authorized personnel gain access to the data center.
- **Infrastructure**
- Design, plan, and implement new systems and network infrastructures.
- **Documentation**
- Maintaining logs of all activities, such as hardware changes, issues, or environmental readings.
- Create and update documentation for procedures, layouts, and other operational details.

**Here's the profile we're looking for**:

- 6 months to 1 year experience in a similar position (level 1).
- 1-2 years' experience in a simila