Security Control Room Operator

3 months ago

Toronto, Canada Securitas Canada Ltd. Full time

Securitas, a global leader in the security industry, has been providing security services since 1899. With over 9,000 employees in 30 offices across Canada and over 370,000 employees globally, we possess the experience and knowledge to offer a broad range of services including: Leading Technology Solutions, Remote Guarding, On-site and Mobile Guarding, and Investigations. We offer our staff a great benefits plan, great pay rates and opportunities to grow. Our organization continues to grow in Canada and around the world by providing our clients with superior service.

This is a great opportunity for an experienced senior supervisor or manager within the protective services industry. If you have a strong sense of urgency and keen attention to detail our team is looking to add someone who can independently manage, establish, maintain and reviewing work schedules for a portfolio of posts. You will match available guards to posts, notify employees of schedules and changes and control costs through the implementation of effective scheduling strategies.

Reporting to the Site Operations Manager, you will be responsible for the management and operation of the Security Operations Centre including day to day operations and escalating incidents as needed.

**Security Operations Centre Operator Responsibilities include, but not limited to**:

- Conduct video guard tours and immediate response to software alarms when required.
- Coordinate responses to identified security events on a client’s site and contacting the appropriate emergency service(s) to respond to a verified security event as needed
- Coordinate with installation and service department for all submitted service tickets of camera utilization/addition including the visibility on the site during nighttime
- Ensure proper camera direction, PTZ/fixed cameras/motions functionality
- Maintain an up-to-date knowledge of, and adhere to, site protocols
- Check to ensure all systems are online, noting any malfunctions and notify the monitoring centre manager of all issues
- Maintain accurate records of all incidents on a site and prepare incident reports for any security events
- Provide written and/or electronic information and updates for relieving personnel or incoming shift(s)
- Work towards developing best business practices for the monitoring center
- Monitor HVAC/BAS systems as requestedIntercom response and system checks.

**POSITION SPECIFICATIONS**:
Specific qualifications for this position include:

- Valid Ontario Security Licence
- Prior experience (2 years) in as a Security Supervisor or Security Control Centre Operator
- Valid First Aid and CPR Certificate
- Software proficiency in C-Cure and ISL access control, and IndigoVision video management system.
- Knowledge of emergency management procedures and protocols.
- Exceptional organizational skills
- Ability to write routine correspondence, including logs and reports
- Schedule flexibilityPrior knowledge & experience of fire systems

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Securitas Canada's Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas Aviation's Mission:
Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada

Our Values:
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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