Control Room Security Guard

3 months ago

Toronto, Canada Royal Ontario Museum Full time

Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? **Join our team at ROM and consider a fulfilling career as a Control Room Security Guard - Afternoon Shift (Static Position).**

***:
As a Control Room Security Guard - Afternoon Shift (Static Position) at the Royal Ontario Museum (ROM), you are dedicated to delivering proactive and reactive security services of the highest standard. With a steadfast focus on the safety and security of our employees, visitors, artifacts, and facilities, you play a pivotal role in maintaining the overall well-being of our renowned institution. Using tact, diplomacy, and sound judgment, you skillfully manage and de-escalate high-tension situations that could compromise the safety of ROM staff and public safety. Your professional conduct safeguards employee-employer relations and helps preserve the museum's outstanding reputation.

**RESPONSIBILITIES**:

- Monitor and operate alarms, CCTV, and access control systems to ensure the museum's safety and security.
- Act as the museum's control center, utilizing a working knowledge of control room duties such as dispatching, access control, and CCTV operations.
- Maintain the integrity of the museum's security systems by promptly responding to alarms and conducting investigations as needed.
- Safeguard the museum's assets by conducting regular patrols and/or patrolling assigned galleries to deter criminal activities.
- Maintain order and safety during museum events and exhibitions by performing crowd control duties when necessary.
- Ensure visitor and employee safety by conducting parcel and package inspections.
- Conduct thorough investigations and provide detailed reports with findings and recommendations for incidents occurring on museum property, ensuring compliance with federal, provincial, and municipal laws and ROM Policies and Procedures.
- Respond swiftly and effectively to emergency and non-emergency calls, assessing the situation and coordinating with emergency services when required.
- Provide exceptional customer service by assisting visitors, staff, and contractors with inquiries or directions as part of routine duties.
- Collaborate with museum staff to ensure smooth operations during exhibitions, special events, or high-traffic times.
- Keep accurate logs and records of all incidents, investigations, and security-related activities.
- Contribute to the overall security and smooth functioning of the museum by performing other duties as assigned, including training new security personnel when needed.

**QUALIFICATIONS**:

- Hold a Law Enforcement/Police Foundations Diploma or degree.
- Possess at least one (1) year of relevant security experience or equivalent education.
- Possess valid Smart Serve certification at the time of hire.
- Have knowledge and previous experience using CCTV/Fire Panel/Access Control Systems.
- Familiarity with emergency and evacuation procedures.
- Possess excellent conflict resolution skills.
- Experience in hospitality settings is an asset.
- Physical fitness is essential, as the job requires standing for long periods.
- Good interpersonal skills, with the ability to communicate verbally and in writing effectively.
- Must work with a high degree of honesty and integrity.
- Proficiency in Microsoft Office and electronic mail.
- Working knowledge of operational security procedures.
- Must have Green Patch safety footwear, always worn while on duty.

**SALARY & TERMS OF EMPLOYMENT**

**START DATE: ASAP**
**OPEN DATE: October 8, 2024**
**CLOSE DATE: October 18, 2024**
**STATUS: Full-time Permanent**
**EMPLOYEE GROUP: SEIU, Local 2**
**HOURLY RATE: $21.68 - $25.52 per hour**
**SCHEDULE: 40 hours per week**
**PROBATIONARY PERIOD: 60 days**
**LOCATION (onsite): Toronto, ON**

**Diversity Statement**

**Accessibility Statement**

ROM is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.

LI-Onsite

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