Health and Safety Supervisor
6 months ago
Description de l'entreprise
Sa riche tradition d'hospitalité allie le charme paisible de la nature et du Fleuve St-Laurent à l'élégance d'un centre de villégiature de classe internationale. L'hôtel offre 405 luxueuses chambres ainsi que 3 restaurants qui sauront satisfaire les gourmands De plus, le centre offre un magnifique parcours de golf totalisant 27 trous et un centre sportif des plus diversifié.
Description du poste
Concierge - Service à la clientèle
Chez Hôtels Fairmont, les collègues transforment de simples moments en souvenirs inoubliables pour nos clients en étant des ambassadeurs de notre marque, de l’hôtel et de la communauté. Au poste de concierge, nous vous invitons à mettre en valeur votre passion pour un service personnalisé en faisant découvrir les meilleures attractions touristiques, événements et hauts-lieux des environs.
Ce qu'il y a pour vous:
- Tarifs préférentiels comportant 50% dans tous les restaurants du groupe Accor en Amérique du Nord et Central ;
- Rabais concurrentiels dans les hôtels de la chaîne ;
- Aide au déménagement et hébergement à l’hôtel pour le premier mois;
- Accès au gym, au terrain de golf et au stationnement extérieur gratuitement;
- Programme de mentorat sur place ;
- Accès à la cafétéria lors des quarts de travail en avantage imposable ;
- Assurances collectives et fonds de pensions avec cotisation déterminée par l’employeur ;
- L’expérience unique de travailler dans un hôtel 5 étoiles dans un environnement majestueux ;
- Prime de référence : 1000$ pour un poste permanent ;
- Carte avantage avec une multitude de rabais pour des nuitées, des activités et des restaurants ;
- Politique de diversité et d’inclusion;
- Programme de reconnaissance ;
- 1 laissez-passer pour vivre l’expérience du Projet Vertical - Via Ferrata La Charlevoix.
Ce que vous ferez:
- Proposer en permanence un service professionnel, avenant et attachant
- Aider les clients en ce qui concerne leur courrier, leurs messages et toutes leurs demandes de renseignements
- Aider les clients relativement aux projets qu’ils souhaitent réaliser durant leur séjour
- Informer les clients en ce qui concerne les installations de l’hôtel de manière efficace et utile
- Connaître les événements importants de la ville, les activités, restaurants, etc.
- Assurer que les équipements et les aires de travail sont propres et fonctionnels
- Mettre à jour l’information courante pour le tableau d’affichage, l’ordre du jour des congrès et des fonctions banquets
- Répondre à tous les appels téléphoniques du bureau des concierges en respectant les standards Fairmont
- Assister à l’exécution des rapports informatiques quotidiens
- Respecter les politiques, les procédures et les normes de service du département
- Respecter toutes les politiques de sécurité
- Toutes autres tâches connexes
Votre environnement de travail:
Sa riche tradition d'hospitalité allie le charme paisible de la nature et du Fleuve St-Laurent à l'élégance d'un centre de villégiature de classe internationale. L'hôtel offre 405 luxueuses chambres ainsi que 3 restaurants qui sauront satisfaire les gourmands De plus, le centre offre un magnifique parcours de golf totalisant 27 trous et un centre sportif des plus diversifié.
Notre engagement en faveur de la diversité et de l'inclusion:
Nous sommes une entreprise inclusive et notre ambition est d'attirer, de recruter et de promouvoir des talents divers
- _Doit être éligible à travailler au Canada_
**Qualifications**:
Votre expérience et compétences comprennent:
- Deux années d'expérience dans un emploi connexe ou activité reliés au service à la clientèle dans l’hôte
- Présentation professionnelle requise
- Excellentes aptitudes en matière de service et aptitudes supérieures pour les communications, orales et écrites
- Connaissance de la ville et des attractions touristiques
- Flexibilité quant aux horaires
- Être bilingue (français et anglais, une troisième langue est un atout)
- Excellentes compétences interpersonnelles et compétences en résolution de problèmes
- Sens accru du détail
- Passionné par le service à la clientèle et être capable d’anticiper les besoins du client
- Être membre Les Clefs d’Or Canada un atout
- Capacité à travailler efficacement sous pression dans un environnement au rythme soutenu
- Capacité à travailler en équipe
- Capacité à concentrer son attention sur les besoins des clients, en restant calme et courtois à tout moment
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