IT Field Services Consultant

2 weeks ago

Edmonton, Canada ESW IT Business Advisors Full time

**About ESW - IT Business Advisors**

ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation.

**Our Core Values**

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.

**Courageous Spirit**:
Intentionally moving forward while persevering in a positive manner.

**Servant Heart**:
Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.

**Fun Attitude**:
Approaching our lives in a way which encourages excitement, passion and enjoyment.

**Position Highlights**

**Location, Term and Hours**
- Full-time position
- Hours: Some hours will be scheduled, others will be adhoc with some after-hours support required as needed
- After hours work may be required, all after hours work must be pre-approved by the client and ESW.

**Primary Focus**
- This position will require travelling to and working at remote sites.
- You will be supplied with a mobile device to ensure our clients have support at all times.

**Key Knowledge**
- Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required
- Supervision of third-party contractors performing IT-related installations or maintenance may be required
- Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required
- Comptia A+, Network + and PDI+ certifications are desirable
- Experience working within ticketing/tracking software is required.
- Experience working with Security cameras, and associated hardware.
- Point to Point Wireless experience, app virtualization knowledge, would be valuable skills
- Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required
- Network and fiber optic cable installation and termination experience are desirable
- Proficient verbal and written English skills are required
- Strong organizational and prioritizing skills are required

**Oth**er**

**Required Skills**:
- Proficient verbal and written English skills are required.
- Strong organizational and prioritizing skills are required.

**Desirable Skills
- CompTIA A+, Network + and PDI+ certifications are desirable.
- These functions will be performed in a team environment, but you will also have individual duties to perform which may include clearing any debris left from the deployment.
- Retrieving equipment and updating the online database with the newly deployed equipment as well as the old equipment.
- Other duties as assigned.

**Working Conditions**
- Camps supplied by the client have a zero-tolerance policy regarding drugs and alcohol (dry camps)
- Schedule will vary depending on location being supported
- Unscheduled or after-hours support may occasionally be required

**Contacts**
- Client Infrastructure Groups - These individuals may assist with ongoing operational and project-related work.
- Client Project Managers and/or Business Analysts - These individuals may provide direction regarding ongoing project-related activities.
- Clients in the field - Your daily contact will be with the individuals working at the client's field sites.
- Other members of the ESW team

**Reporting Relationships**
- The Field Services Consultant reports to the Service Delivery Manager
- No co-workers report to the Field Services Consultant.

**Tool Requirements supplied by Technician.**
- Basic Screwdriver Set (Phillips, Flathead, Robertson of varying sizes)
- Knife or Multitool
- Wire strippers
- Side cutters
- Cordless Drill
- Open Wrench Set
- Headlamp or Flashlight
- Pliers (Needle nose and Lineman)
- Wire Crimpers (RJ-45, RJ-11, Coax)
- Tape Measure
- Hammer
- Socket Set
- Punchdown Tool

**Additional Comments**
- Required safety certifications include H2S Alive, First Aid and WHMIS.These must be obtained prior to traveling to any client field sites. Other safety certifications may be required by certain clients.
- Background checks and other assessments are conditions of employment.

**How to Apply**

**On our ESW Web site, through BambooHR and please include**:

- A cover letter
- Where you saw this position advertised.

**Only applicants eligible to work in Canada will be considered.

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