Director of Housekeeping

3 weeks ago

Vancouver, Canada Aughdem Recruitment Full time

**Company Bio**:
Our client operates an award-winning boutique luxury property renowned for its exceptional service and elegant atmosphere. Known for its commitment to excellence and attention to detail, this property has become a preferred destination for discerning guests. As they bid farewell to a long-standing Director of Housekeeping who is retiring after 15 years, they seek a new leader to maintain and enhance their prestigious standards.

**Responsibilities**:

- Oversee the daily operations of the housekeeping department, ensuring all areas of the property meet the highest standards of cleanliness and aesthetic appeal.
- Lead, manage, and motivate a team of 15 housekeeping staff, fostering an environment of professionalism and high performance.
- Collaborate with the Hotel General Manager to develop and implement housekeeping strategies that align with the overall objectives of the property.
- Maintain rigorous quality control checks to ensure that guest rooms, meeting areas, and public spaces are impeccably maintained.
- Manage the department’s budget, including labor costs, cleaning supplies, and equipment, ensuring efficient use of resources.
- Develop training programs for housekeeping staff to continuously enhance their skills and knowledge in luxury property upkeep.
- Handle guest complaints and concerns regarding housekeeping service, ensuring they are resolved in a timely and satisfactory manner.
- Implement sustainable cleaning practices to align with the property’s commitment to environmental stewardship.
- Prepare reports on the department’s operations and progress for hotel management.
- Ensure compliance with all safety and sanitation policies within the housekeeping department.

**Qualifications**:

- Proven experience as an Assistant Director of Housekeeping or Executive Housekeeper role, within a hotel property.
- Demonstrated ability to lead and inspire a team, with strong interpersonal and communication skills.
- Deep understanding of housekeeping operational procedures and standards in the luxury hospitality industry.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Strong problem-solving skills, capable of handling challenges and crises effectively.
- Commitment to maintaining an environment that prioritizes cleanliness, guest service, and operational efficiency.
- Experience in budget management and cost control.
- Knowledge of environmentally-friendly cleaning techniques and products.
- Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.

If you think you would be a good match, we would love to meet you.

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