Assistant Housekeeping Manager

4 days ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**ASSISTANT HOUSEKEEPING MANAGER**

**RESPONSIBILITIES**:

- Main point of contact between the Housekeeping Department and its associates.
- Assist the Director of Housekeeping/Housekeeping Manager in running the department.
- Proficiency of all Computer software and programs used to manage the Housekeeping Department.
- Opening/Closing duties and assignment of guest rooms and public areas to clean.
- Daily stand-up/pre-shift meeting planning and execution with relevant topics of safety, brand and service culture training.
- Daily inspection of rooms to ensure cleanliness as per Wall Centre standards.
- Personally attend to the cleanliness of VIP Rooms and spaces.
- Ensure standards of cleanliness are maintained in guest rooms.
- Assist the Director of Housekeeping/Housekeeping Manager in the training of new and existing employees.
- Assist the Director of Housekeeping/Housekeeping Manager in reviewing the scheduling based on occupancy and labour budget.
- Educate associates on safe work practices, including proper storage of chemicals and materials needed for daily room cleaning.
- Schedule and communicate associate performance to managers.
- Adhere to monthly purchasing budgets ensuring par levels of inventory of cleaning supplies, linens, and brand required room materials and elements.
- Ensure accountability of departmental equipment.
- Act as liaison for proper communication, daily planning and managing expectations between the Front Office and Housekeeping.
- Attend necessary meetings.
- Other duties as assigned.

**QUALIFICATIONS**:

- Minimum of two years' experience in customer service and housekeeping required.
- Must be fluent in English, a second language is an asset.
- Flexible schedule, able to work early mornings and late evenings when required.
- Proven computer, administration, and organizational skills. Must be fluent in Microsoft programs.
- Proven multitasking abilities and ability to work in a fast-paced environment under pressure.
- Previous LightSpeed experience an asset.
- Proven ability in decision-making and problem solving.
- Must be a team player.
- Must be able to push/pull up to 100 lbs. and lift/carry up to 20 lbs.
- Certificate or Diploma in Hotel and Restaurant Management or the equivalent is an asset.
- Previous supervisory experience is preferred but not required.

**PERKS**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

**Job Types**: Full-time, Permanent

**Salary**: $67,500.00-$69,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Mandatory Vaccination Policy in place, Vaccination is an employment requirement, all employees must show vaccination QR status at time of hire.

Work Location: One location

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