Specialist, Technical

2 weeks ago

Kitchener, Canada Definity Financial Corporation Full time

Job ID : 7424
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada
Posting Range : $66,300 - $122,100

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting to the Manager, Technical Specialists, the Specialist - Technical processing is responsible for providing quality review, training, onboarding and Subject Matter Expertise and support to the Ontario and Atlantic Regional Processing Centres.

**What can you expect in this role?**
- Lead and/or participate in file reviews for quality assurance purposes.
- Provide training and mentoring to the commercial processing departments, using available resources and assist with the development of new training materials.
- Assist the leadership team as required, providing appropriate documentation/reports to help identify and quantify potential trends, both positive and adverse.
- Review quality review findings and help identify trends, training gaps and best practices. Coordinate with leadership, the actions required to ensure outcome of actions taken improve the underwriting/processing quality and profitability.
- Focus on creation of SOP documents for RPC, while coordinating with other Regions and Stakeholders.
- Foster a positive working relationship with Head Office, Mid-Market Underwriting, other regional offices, and departments.
- Champion the development and implementation of business change.
- Perform other duties as assigned.

**What do you bring to the role?**
- University degree in any discipline or a 2-year diploma from a publicly recognized and funded college or a completed CIP designation
- Minimum of 2 years of experience in a Commercial Lines Property & Casualty Processing role
- Excellent ability to multi-task and monitor progress to meet deadlines
- Prior experience in developing and providing training
- Strong analytical skills: able to quickly interpret data, information, reports and come to a decision quickly
- Strong customer service, verbal, and written communication skills
- Strong computer literacy skills
- Ability to influence and effectively negotiate with stakeholders

Salary Range is: $66,300 - $122,100

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid

  • Technical Deployment Specialist

    3 weeks ago

    Kitchener, Canada Clearpath Inc. Full time

    **Position: Project Engineer / Technical Deployment Specialist** **Location: Kitchener, ON** **Job Type: Full-Time Permanent** **Experience: 3-5 years** **Education: C**ollege Diploma or **Bachelors in relevant field** **Division: OTTO Motors** **About the Job** The primary objective of the Technical Deployment Specialist (TDS) role is to act as the...

  • Technical Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Open Text Corporation Full time

    Technical Support Specialist: Req id: Waterloo, ON, CAOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:The Technical Support Specialist...

  • Technical Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:The Technical Support Specialist will be responsible for making our customers wildly...

  • Technical Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Overview:Term: 1 year.The Technical Support Specialist will be responsible for providing front line technical support for CEE, its affiliated business units, and its clients. The scope of support offered is highly variable, demanding an incumbent with a high degree of problem solving ability, excellent critical thinking skills, and an innate ability to form...

  • Technical Support Specialist

    3 weeks ago

    Kitchener, Canada OTTO Motors by Rockwell Automation Full time

    **Position: Technical Support Specialist** **Location: Kitchener, ON** **Job Type: Full-Time Permanent** **Experience: 1-3 years customer-facing work experience** **Education: Bachelors in related field** **Division: OTTO by Rockwell Automation** **About OTTO by Rockwell Automation** OTTO Motors is a global leader in autonomous technology for material...

  • Technical Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada OTTO Motors by Rockwell Automation Full time

    Position: Technical Support SpecialistLocation: Kitchener, ONJob Type: Full-Time PermanentExperience: 1-3 years customer-facing work experienceEducation: Bachelors in related fieldDivision: OTTO by Rockwell AutomationAbout OTTO by Rockwell AutomationOTTO Motors is a global leader in autonomous technology for material handling inside manufacturing and...

  • Principal Technical Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Open Text Corporation Full time

    Principal Technical Support Specialist: Req id: Waterloo, ON, CAOPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...

  • Technical Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Technical Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Clearpath Robotics Full time

    About the Job OTTO by Rockwell Automation is looking for a Technical Support Specialist to join the team in Kitchener. At OTTO Motors, every client is considered a VIP, and we need someone who will passionately focus on ensuring our customers' success. The main responsibilities include: Providing advanced technical support to customers Managing assigned...

  • Technical Support Specialist

    4 weeks ago

    Kitchener, Canada Clearpath Robotics Full time

    About the Job OTTO by Rockwell Automation is seeking a Technical Support Specialist to join our highly skilled team in Kitchener. At OTTO Motors we believe that every client is a VIP and we need someone who will obsessively focus on making our customers successful. You will be responsible for providing remote post-sales customer service and technical...

  • Technical Support Specialist

    1 month ago

    Kitchener, Canada Clearpath Robotics Full time

    About the Job OTTO by Rockwell Automation is seeking a Technical Support Specialist to join our highly skilled team in Kitchener. At OTTO Motors we believe that every client is a VIP and we need someone who will obsessively focus on making our customers successful. You will be responsible for providing remote post-sales customer service and technical...

  • Technical Support Specialist

    3 weeks ago

    Kitchener, Canada Clearpath Inc. Full time

    **Position: Technical Support Specialist** **Location: Kitchener** **Job Type: Full-Time Permanent** **Experience: 3+ years customer-facing work experience** **Education: Bachelors in related field** **Division: OTTO Motors** **About OTTO Motors (Division of Clearpath Robotics)** **About the Job** Clearpath is seeking a Technical Support Specialist...

  • Technical Specialist C

    2 weeks ago

    Kitchener, Ontario, Canada Teledyne DALSA Digital Imaging (Waterloo) Full time

    Company Overview: Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high performance CMOS and CCD image sensors and modular expandable cameras....

  • Technical Support Specialist

    3 weeks ago

    Kitchener, Canada OTTO Motors by Rockwell Automation Full time

    **Position: Technical Support Specialist** **Location: Kitchener** **Job Type: Full-Time Permanent** **Experience: 1-3 years customer-facing work experience** **Education: Bachelors in related field** **Division: OTTO Motors by Rockwell Automation** **About OTTO Motors by Rockwell Automation** **About the Job** OTTO Motors is seeking a Technical Support...

  • Technical Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT - THE INFORMATION COMPANYTogether Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered...

  • Technical Support Specialist

    2 weeks ago

    Kitchener, Ontario, Canada OTTO Motors Full time

    Position: Technical Support SpecialistLocation: Kitchener, ONJob Type: Full-Time PermanentExperience: 1-3 years customer-facing work experienceEducation: Bachelors in related fieldDivision: OTTO by Rockwell AutomationAbout OTTO by Rockwell Automation OTTO Motors is a global leader in autonomous technology for material handling inside manufacturing and...

  • Technical Support Specialist

    4 weeks ago

    Kitchener, Canada Trackunit Full time

    Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction...

  • Technical Support Specialist

    4 weeks ago

    Kitchener, Canada Trackunit Full time

    Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction...

  • Technical Product Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Wallenstein Equipment Inc. Full time

    Company: Wallenstein Equipment, Inc.Industry: Outdoor Power Equipment - Ag / ForestryJob Type: Full TimeMinimum years of experience required: 2Salary: (based on experience and qualifications)Job description & responsibilities:As a Technical Product Specialist for an original equipment manufacturer (OEM), you will test, diagnose, and repair light forestry...

  • IT Project Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Conestoga College Full time

    Requisition Details:- Job Title:IT Project Specialist**:- Requisition #:23-101R2**:- Campus: Doon- Department: Information Systems Services- Starting Rate: $41.12- Payband Range: $ $47.67- Hours/Week: 37.5- Posting Date: Thursday, November 9, 2023- Closing Date: Thursday, November 23, 2023 at 11:59 PM EST- Vacancy Type: Support Staff FulltimeSupport Staff...