Tech Support Analyst

3 weeks ago

Toronto, Canada Luxoft Full time

**Project** Description**:
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

Your team

**Responsibilities**:

- Be a part of our WM Canada IT Business Application Support team in Toronto
- Interact very closely with front office users and associated Operations teams covering all of Canada
- You would have a high level of day to day interaction with the business stakeholders at all levels
- Diagnose system problems, define and co-ordinate the implementation of solutions individually and with other development and support teams
- Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance
- Promote the overall stability of the systems through system monitoring and implementation of best practices to maintain production environment
- Conduct problem reviews with the relevant IT streams
- Responsible for team's process in incident and problem management according to ITIL standards and uphold high standards for timely issue resolution.
- Act as a strong gate keeper to the production environment and assess change impact, risk, and performance.
- You would have a high level of day to day interaction with the business stakeholders at all levels
- Diagnose system problems, define and co-ordinate the implementation of solutions individually and with other development and support teams
- working knowledge within an infrastructure with continual process improvement management
- familiarity with performance and Capacity management

**Skills**:
Must have
- Good problem solving and diagnostic skills
- Ability to support and deliver a high-quality service to the business
- Ability to work under pressure and manage multiple, concurrent / conflicting priorities.
- Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail, where they lead by example and expect the same behavior of other colleagues.
- Knowledge of ITIL incident and problem management
- Solid Windows knowledge, Linux knowledge is a plus.
- Basic knowledge in relational databases (Sybase, Oracle) / query (SQL)
- a confident communicator that can explain technology to non-technical audiences
- capable of understanding client / end user issues and translating this into problem statement for further investigations within IT
- experience in production system monitoring and scheduling tools
- ideally, 5+ years of experience within a Production environment hosted on Windows
- operational knowledge of Middleware platforms (MQ, IIS, tomcat)
- comfortable working independently, as well as in a team-oriented environment
- Good problem-solving and diagnostic skills
- Ability to support and deliver a high-quality service to the business

Nice to have

Jira \ Confluence

**Languages**:
English: C1 Advanced

**Seniority**:
Senior

**Relocation package**:
If needed, we can help you with relocation process.

Vacancy Specialization

Functional/System Analysis

Ref Number

VR-95307

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