Social Media

3 weeks ago

Vancouver, Canada Better Business Bureau of Mainland BC Full time

Better Business Bureau serving Mainland BC (BBB) is looking for a passionate Social Media & Events Coordinator. Working directly with the marketing and communications team, you will support the department by managing various social media and marketing activities for the organization, as well as executing a wide range of consumer and business engagement events. You are a positive individual, organized, able to multitask efficiently to meet tight deadlines, and a champion for the BBB brand everywhere you go.

You will report to the Director, Marketing & Communications

**Responsibilities & Expectations**

**Working in collaboration with the Marketing and Communications Director, design and execute the social media strategy for the BBB**
- Manage all BBB social media platforms from content creation to copywriting, to community management
- Develop and edit digital content for social platforms (creating graphics, taking photos, and short phone videos)
- Manage social media advertising, monitoring results and adjusting ad strategy as necessary
- Monitor and track results, adjusting strategy as required

**Working in collaboration with the Marketing and Communications Director, design and execute the events strategy for the BBB**
- Develop an events plan for for businesses and consumers (webinars and in-person events,)
- Manage event execution (promotion, ticket sales, venue/event logistics, on-site management, and post-event report analysis)
- Manage BBB office bookings for co-working or private events and help promote the space
- Organize BBB representation at third-party events and BBB events
- Develop and manage the Torch Awards Program and the BBB Annual General Meeting
- Research business and consumer event opportunities and help coordinate team attendance
- Create and disseminate event information to businesses and members of the public
- Create presentation decks for events and presentations
- Coordinate, schedule, and manage event volunteers
- Work with national colleagues and partners on campaigns
- Manage design, development (printing, etc.) of BBB marketing materials
- Present BBB materials at business and consumer education events
- Support communications team with administrative and reporting duties, such as arranging meetings, managing agendas and minutes, reporting MarComm metrics and KPIs
- Support launch, design, and execution of new BBB programs
- Implement and execute partnerships in conjunction with Communications & Community Specialist
- Assist the BBB in achieving business objectives including membership growth and retention through events and social media strategy
- Assist the BBB in achieving overall impact through events and social media strategy

**Experience and Abilities**:

- 2 + years in social media management and communications
- 2 + years in small event management
- Some travel will be required (reliable transportation to and from events)
- Occasional evenings and weekends will be required
- Ability to develop digital assets (social media posts, marketing materials, videos)
- Use of Canva and other online programs to facilitate such asset development
- Well-organized with a customer-first engagement approach and a can-do attitude
- Demonstrable ability to multi-task and adhere to deadlines
- Strong written and verbal communications skills (including an attention to detail, grammar, and spelling)
- Good understanding of office management and marketing principles
- Exquisite people skills

**Pay and Benefits**:

- Monthly base salary
- Medical and dental benefits
- Registered Retirement Savings Plan (company matching)
- Modern downtown location
- A trustworthy and ethical brand that you can stand behind

**Office Structure**:

- Remote Worker with some in-office requirements
- As the event coordinator, you will be required to be on-site when the role demands it

**Success Factors**:

- Strong interpersonal and professional verbal and written communication skills
- Remains customer-focused and takes responsibility for customer satisfaction
- Handles multiple and competing priorities in a high-volume, fast-paced work environment
- Autonomous and self-motivated; responds quickly and takes independent action
- Manages internal and external conflict by effectively using appropriate interpersonal skills
- Adaptable, flexible, and maintains effectiveness when experiencing major changes in work tasks
- Demonstrates strong attention to detail and accuracy
- Actively participates as a member of the team toward the completion of goals and a positive workplace
- Continuously develops by actively identifying new areas for learning

Relationships:

- Marketing & Communications Team
- All other BBB Staff and Departments
- Our membership "Accredited Businesses", Consumers, and other partners

**Target Start Date**:
**ASAP**

**Job Types**: Full-time, Permanent

Pay: $48,000.00-$52,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule

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