Enterprise Customer Success Manager
3 weeks ago
**Enterprise Customer Success Manager**:
We're looking for a Enterprise Customer Success Manager to join our growing team This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.
Reporting to the Manager, Customer Experience, you will strategically guide our Enterprise and Academic customers, ensuring they maximize the value from our product to enable them to meet and exceed their business goals.
Success in this role means driving business outcomes for your clients while providing best-in class product adoption, revenue retention & growth and customer advocacy.
**Who We Are**
Intiveo is a popular patient communication SaaS product used by 14,000 medical practitioners to communicate with over 18 million patients.
We are a remote-first company and we do it well
Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences.
✨**What You'll Do**
Customer Focused:
- Provide white-glove service for our segment of high-value clients by:
- Building and maintaining strong relationships with your assigned customer end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
- Grow accounts by identifying expansion opportunities as you guide customers through success milestones.
- Engaging with clients at key points in the customer journey to ensure adoption and mature use of Intiveo.
- Proactively monitor customer health and develop success plans to drive value and retention.
- Building and presenting Executive Business Reviews on a quarterly basis that communicate ROI and detailed success plans.
Internal:
- Present internal Book of Business reviews on the health and product utilization of Intiveo.
- Developing playbooks, program ideas and tracking results based on defined customer KPIs.
- Developing advocacy opportunities with customers such as case studies and referrals.
- Advocate for product features and improvements as the voice of the customer and works cross-functionally with internal product teams to champion change.
- Collaborates with Customer Success teammates to meet and exceed OKR targets, while being accountable for individual quarterly goals.
- Achieve annual Expansion goals and targets (Defined in the compensation plan).
✨**Who You Are**
- You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships.
- You have excellent time management, organizational, and problem-solving skills.
- You have the ability to advocate for ideas and concepts.
- You can manage the needs of the business with delivering best-in-class customer experiences.
- You have high attention to detail.
- You are an excellent written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills.
- You have a strong aptitude for technology and ability/desire to learn new software.
**More About Intiveo**
At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity
-
Large Enterprise Customer Success Manager
4 weeks ago
Vancouver, Canada Staffbase Full time**About Staffbase**: At Staffbase we believe that Internal Communication moves people, and people move companies. Our mission is to empower leaders and communicators to drive transformation through internal comms solutions, strategies, and insights. Our most recent Series E funding led by General Atlantic, officially launched us to UNICORN status! We're...
-
Enterprise Customer Success Specialist
4 weeks ago
Vancouver, BC, Canada GlobalRelay Full timeYour Role: As the Enterprise Customer Success Specialist (ECSS), you will lead and manage the relationships between Global Relay's marquee customers! The ECSS engages in ongoing account management, reconciliation, upselling, and providing world class customer service. You will work closely with internal stakeholders to provide a single interface for...
-
Customer Success Engineer
4 weeks ago
Vancouver, Canada Jungle Scout Enterprise Full timeAs the Customer Success Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You have a deep understanding of our product solutions and will leverage your knowledge to ensure our customers understand and utilize the Jungle Scout suite of tools to their fullest extent. As part of both the pre-sales and post-sales...
-
Customer Success Engineer
3 weeks ago
Vancouver, Canada Jungle Scout Enterprise Full timeAs the Customer Success Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You have a deep understanding of our product solutions and will leverage your knowledge to ensure our customers understand and utilize the Jungle Scout suite of tools to their fullest extent. As part of both the pre-sales and post-sales...
-
Customer Success Engineer
3 weeks ago
Vancouver, Canada Jungle Scout Enterprise Full timeAs the Customer Success Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You have a deep understanding of our product solutions and will leverage your knowledge to ensure our customers understand and utilize the Jungle Scout suite of tools to their fullest extent. As part of both the pre-sales and post-sales...
-
Executive Customer Success Manager
3 weeks ago
Vancouver, BC, Canada Customersuccesscollective Full timeAt ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We have high aspirations for the company and are looking for the right people to help fulfill the dream. As the Enterprise Customer Success Manager , you will report to the Manager, Customer Success , and will be responsible for driving...
-
Customer Success Manager
2 weeks ago
Vancouver, Canada Fatigue Science Full timeFatigue Science has developed the world’s leading predictive fatigue management information system, enhancing productivity and safety in mining, transportation, and heavy industry in general. Headquartered in Vancouver, Canada, we build SaaS software that leverages scientifically validated biomathematical models and machine learning/AI to quantify and...
-
Customer Success Manager
2 weeks ago
Vancouver, Canada T-Net British Columbia Full timeOur Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses.Who you are:As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high...
-
Customer Success Manager
2 weeks ago
Vancouver, Canada T-Net British Columbia Full timeOur Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses.Who you are:As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high...
-
Customer Success Manager
2 weeks ago
Vancouver, Canada T-Net British Columbia Full timeOur Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses.Who you are:As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high...
-
Senior Customer Success Manager
4 weeks ago
Vancouver, Canada Intuit Inc. Full timeWe seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...
-
Senior Customer Success Manager
10 hours ago
Vancouver, Canada Intuit Inc. Full timeWe seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...
-
Senior Customer Success Manager
4 weeks ago
Vancouver, Canada Intuit Inc. Full timeWe seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...
-
Senior Customer Success Manager
4 weeks ago
Vancouver, Canada Intuit Inc. Full timeWe seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...
-
Senior Customer Success Manager
4 weeks ago
Vancouver, Canada Intuit Full timeCompany Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find...
-
Partner Success Manager
6 days ago
Vancouver, Canada Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Customer Success Manager
2 weeks ago
Vancouver, BC, Canada T-Net British Columbia Full timeOur Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses. Who you are: As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high...
-
Customer Success Manager
9 hours ago
Vancouver, Canada Sales Talent Agency Inc. Full timeOur client offers a highly configurable suite of market planning and geographic information systems to more than 300 Enterprise and MM organizations across the retail, healthcare, restaurant, and healthcare industries. Notable clients include Lululemon, In-N-Out Burger, Levi's, Chipotle, and A&W and are on a clear trajectory to $20M in revenue with less than...
-
Customer Success Manager
2 weeks ago
Vancouver, Canada Sales Talent Agency Inc. Full timeOur client offers a highly configurable suite of market planning and geographic information systems to more than 300 Enterprise and MM organizations across the retail, healthcare, restaurant, and healthcare industries. Notable clients include Lululemon, In-N-Out Burger, Levi's, Chipotle, and A&W and are on a clear trajectory to $20M in revenue with less than...
-
Customer Success Manager
2 weeks ago
Vancouver, Canada Sales Talent Agency Inc. Full timeOur client offers a highly configurable suite of market planning and geographic information systems to more than 300 Enterprise and MM organizations across the retail, healthcare, restaurant, and healthcare industries. Notable clients include Lululemon, In-N-Out Burger, Levi's, Chipotle, and A&W and are on a clear trajectory to $20M in revenue with less than...