Implementation Consultant

1 day ago

Toronto, Canada Intelex Full time

Consultant at Intelex Technologies
Global Role

Let’s build a better world together

This position offers the remote working that gives you more choice over where you work best, working from our beautiful office spaces, or a combination of working from home, and the office.

**Why work with us as a consultant?**

As an Intelexian, this role is _critical_ to helping our customers, drive positive change by implementing and configuring solutions to achieve their Health and Safety Business Goals.

**What will you be working on?**

As a **Consultant**, you will be considered a trusted advisor across the entire implementation project lifecycle. Your role involves delivering solutions to both new and existing mid-market and enterprise customers, handling projects with varying scope and complexity. Collaborating with customers across all industries, you will lead efforts to capture, document, and configure requirements. Additionally, you will conduct testing, training, and support go-live activities, to ensure customer satisfaction and desired outcomes are achieved. Your role involves achieving specific targets related to quality, customer satisfaction, on-time delivery, and utilization.

Responsibilities Include, but are not limited to:

- Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design, and adhering to scope, budget, and schedule.
- Manage customer and internal project team relationships, and communication throughout project ensuing the customer and internal project team is kept up to date on the status of projects or tasks.
- Lead onsite and remote meetings and workshops with customer project team, encompassing activities such as requirements gathering, and configuration reviews to ensure the solution is aligned with customer requirements.
- Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers’ needs and project goals.
- Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget and timeline changes effectively.
- Perform solution testing, and coordinate with quality assurance teams for QA testing and the customer, during User Acceptance Testing.
- Develop and deliver onsite or remote customer-specific training programs during the project implementations.
- Assists Support teams with resolution of customer configuration defects.
- In-frequent travel (up to 20%) to customer sites

**Who will you be working with?**
- This role sits in our Professional Services organization, within the Consulting Function, reporting to the Manager, Consulting.
- You will have access to the entire Global Services community for support, consisting of incredibly talented, Peers, Project Managers, Solution Architects and Subject Matter Experts.
- A tenured member of the team will be your dedicated Intelexian mentor, for the duration of your onboarding.

**What can you expect working with Intelex?**
- A unique opportunity to contribute first-hand to a bigger purpose, helping our customers eliminate Injury/Illness on the job.
- Ability to flex your consulting and configuration skills with our customers from around the world and across a variety of industries.
- Elevate your technical skills, developing expertise on the Intelex platform as well as other software and integrations that we leverage to support our customers (such as Datamaran, Enhesa, Verisk, and Workday)
- Opportunity to configure across multiple devices (desktop, mobile etc.)

**You are exactly what we are looking for if you have**:

- A consulting background, with 5+ years technical implementation consulting experience of SaaS solutions,
- Software and integration configuration experience, including coding (XML / HTML) to format structure and layout of a SaaS software.
- Good understanding of cloud technology principles and service delivery organization targets.
- Demonstrated Project management and organizational skills, able to lead Mid-market and enterprise projects with ambitious deadlines - you will be operating in an environment of ever-changing priorities.
- Excellent presentation skills, with experience delivering business and project solutions to audiences of different roles including customers from technical experts to director level.
- Capable of identifying obstacles and troubleshooting issues, seeking support when necessary.

**Our culture is what makes Intelex a great place to work. You’re fit right in if this sounds like you**:

- Customer Obsessed, always seeking to understand customer choices, and ways to delight our customers.
- A team player, constantly considering ways to improve performance, and support others to ensure the team’s overall success.
- An innovator, with an inquisitive mind, actively seeking new ways of working, through experimentation to solve problems.
- Courageous, willing to respond to challenge and tak

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