Implementation Consultant

5 months ago

Toronto, Canada MOBI HQ Full time

**About the job**

⭐✨ **MOBI IS HIRING** ✨⭐

**About Us**:
At MOBI, we're at the forefront of transforming the food and hospitality industry. Our services — including online and table ordering, middleware aggregation, last-mile delivery, and website plus storefront solutions — streamline operations and improve customer experiences.

We’re on a mission to help hospitality brands around the world connect with their customers, own their brand experience, and take control of their digital futures. Founded in New Zealand in 2010, we’re already helping over 900 brands in 35+ countries, the likes of Papa John’s, Carl’s Jr and Wild Wing. We have teams in New Zealand, Australia and a strong presence in Canada and a focus on innovation, we're changing how businesses use technology. Our solutions support businesses of all sizes, helping them succeed in a rapidly changing market.

Come, jump on board, and experience life at MOBI.

**The Role**:
We're currently looking for an Implementations Consultant that will champion existing processes while looking to make enhancements where possible, documenting everything along the way.

You will also be responsible for onboarding, training and supporting our fabulous customers so that they can then start taking online orders.

**Responsibilities**
- Champion and enhance existing processes, documenting all steps and collaborating with project managers to meet key implementation milestones.
- Be the glue between the customer and other team members, keeping everyone informed and moving along towards the shared launch goal.
- Maintain accurate customer files and billing records in our systems. Share customer feedback with the team to ensure transparency and provide accurate status updates.
- Report on customer health and identify areas for product improvement. Quickly highlight areas of concern to maintain high levels of customer satisfaction and happiness.

**Competencies**
- Demonstrates strong negotiation skills and the ability to influence others effectively. Understands customer perspectives, manages expectations, and maintains composure under pressure, representing MOBI positively.
- Directs implementation engagements, driving progress with structured and analytical approaches. Ensures smooth execution of project plans, coordinating with the team and managing evolving situations to meet deadlines and standards.
- Takes a big-picture, long-term view in planning, anticipating potential impacts on MOBI and its customers. Weighs options and implications, identifies new strategies, and is comfortable managing risks.
- Experienced in turning problems into solutions with timely decision-making in ambiguous situations. Uses logic, data, and experience to make informed judgments and provides guidance in troubleshooting issues.
- Exhibits strong interpersonal and communication skills, both verbal and written, effectively working with internal teams and customers. Facilitates clear and effective communication to ensure alignment and understanding.

**Why Join Us**:

- Be a part of a pioneering team set to redefine the hospitality technology landscape.
- Enjoy a high degree of autonomy and the opportunity to build your success story in a supportive, high-growth environment.
- Competitive compensation package and work perks.
- Comprehensive benefits, including health, dental, and vision insurance
- Enjoy a flexible work environment and great leave entitlements including a day off on your birthday.

**Application Process**:
Submit your resume along with a **cover letter** detailing why you believe you’re the right fit for this role. Highlight any specific experiences that demonstrate your ability to achieve onboarding targets.

Pay: $60,000.00-$85,000.00 per year

**Benefits**:

- Employee assistance program
- Flexible schedule
- Work from home

Work Location: Hybrid remote in Toronto, ON M5H 3E5

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