Customer Service Representative
3 months ago
38, Place du Commerce Verdun Quebec,H3E 1T8
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
**We’re here to help**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From i
-
Customer Service Representative
3 months ago
Verdun, Canada Couche-Tard Full time22 PLACE DU COMMERCE, VERDUN, Quebec H3E 1V7 **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) Salaire de jour : $16.25 (prime incluse**) Salaire de nuit: $19.25 (Prime incluse**) **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: - Ambiance amicale - **Jusqu’à 20% de rabais sur presque tout...
-
Customer Satisfaction Representative
4 months ago
Verdun, Canada HealthHub Patient Engagement Solutions Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 15 hours per week - Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Health care institution, facility or clinic **Tasks**: - Act as spokesperson for an organization - Address customers' complaints or concerns -...
-
Verdun, Canada Bell Full timeAbout the RoleWe are seeking a skilled Client Representative to join our team at Bell Canada. As a key member of our Business Markets Billing Team, you will play a vital role in delivering exceptional customer experiences for our business customers.Key ResponsibilitiesResolve billing inquiries in a timely and efficient manner, ensuring customer satisfaction...
-
Verdun, Canada Bell Full timeAbout the RoleWe are seeking a skilled Client Representative to join our team at Bell Canada. As a key member of our Business Markets Billing Team, you will play a vital role in delivering exceptional customer experiences for our business customers.Key ResponsibilitiesResolve billing inquiries in a timely and efficient manner, ensuring customer satisfaction...
-
Verdun, Canada Bell Full timeAbout the RoleWe are seeking a skilled Client Representative to join our team at Bell Canada. As a key member of our Business Markets Billing Team, you will play a vital role in delivering exceptional customer experiences for our business customers.Key ResponsibilitiesResolve billing inquiries in a timely and efficient manner, ensuring customer satisfaction...
-
Verdun, Canada Bell Full timeAbout the RoleBell is seeking a skilled Client Representative to join our team in Verdun, Quebec. As a key member of our Business Markets Billing Team, you will play a vital role in delivering exceptional customer experiences for our business customers.Key ResponsibilitiesResolve billing inquiries and corrections for various services, ensuring timely and...
-
Verdun, Canada Bell Full timeAbout the RoleBell is seeking a skilled Client Representative to join our team in Verdun, Quebec. As a key member of our Business Markets Billing Team, you will play a vital role in delivering exceptional customer experiences for our business customers.Key ResponsibilitiesResolve billing inquiries and corrections for various services, ensuring timely and...
-
Verdun, Canada Bell Full timeAbout the RoleBell is seeking a skilled Client Representative to join our team in Verdun, Quebec. As a key member of our Business Markets Billing Team, you will play a vital role in delivering exceptional customer experiences for our business customers.Key ResponsibilitiesResolve billing inquiries and corrections for various services, ensuring timely and...
-
Verdun, Canada Bell Full timeJob Title: Billing Client Representative - Join our team at Bell Canada and contribute to delivering exceptional customer experiences. At Bell Canada, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital...
-
Verdun, Canada Bell Full timeJob Summary: Bell is seeking a Billing Client Representative to provide exceptional customer experience for business market customers, resolving billing inquiries and collaborating with internal and external teams. At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses...
-
Verdun, Canada Bell Full timeReq Id: 420302 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re...
-
Verdun, Canada Bell Full timeReq Id: 420302 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the...
-
Customer Service Coordinator/Operator
1 week ago
Verdun South, Canada Béton Provincial Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Customer Service Coordinator/Operator to join our team at Béton Provincial.Key Responsibilities:Furnish high-quality customer serviceTake orders and enter data into the computer systemCollaborate in planning and distributing trucks according to delivery ordersParticipate in the organization...
-
Customer Service Coordinator/Operator
1 week ago
Verdun South, Canada Béton Provincial Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Customer Service Coordinator/Operator to join our team at Béton Provincial.Key Responsibilities:Furnish high-quality customer serviceTake orders and enter data into the computer systemCollaborate in planning and distributing trucks according to delivery ordersParticipate in the organization...
-
Inside Sales Representative
4 months ago
Verdun, Canada REMAX Full time_English Version will follow_ **Responsabilités**: - Générer des prospects par le biais d'appels sortants, de textos et d'envois de courriels. - Assurer le suivi des clients potentiels et répondre à leurs questions. - Fermer les pistes et les transférer à l'équipe - Utiliser le logiciel CRM pour gérer les prospects et suivre les activités de...
-
Inside Sales Representative
3 months ago
Verdun, Canada REMAX Full time_English Version will follow_ **Responsabilités**: - Générer des prospects par des appels téléphoniques, des textos et envoi de courriels. - Assurer le suivi des clients potentiels et répondre à leurs questions. - Générer les leads et les transférer à l'équipe. - Utiliser un logiciel de gestion de la relation client (CRM) pour gérer les...
-
Personal Banking Associate
4 months ago
Verdun, Canada BMO Financial Group Full time109 chemin de la Pointe Nord Verdun Quebec,H3E 0B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...
-
Homme de Service Service Attendant
4 months ago
Verdun, Canada WOODLAND TOYOTA Full time**Qui est Woodland Toyota?** Fondé en 1985 le groupe Dilawri continue de s’appuyer sur une histoire d’excellence en tant que plus grand groupe automobile du Canada. Établi au Québec depuis 2015, le groupe Dilawri est une destination de premier plan pour la vente et le service de véhicules reconnue. Notre mission est de toujours offrir une...
-
Food Service Associate
3 weeks ago
Verdun, Canada Compass Canada Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Food Service Associate to join our team at Compass Canada. As a Food Service Associate, you will play a critical role in ensuring the quality of our food and overall presentation.Key ResponsibilitiesFood Preparation: Prepare and present meals to our customers, adhering to our high standards of...
-
Food Service Associate
3 weeks ago
Verdun, Canada Compass Canada Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Food Service Associate to join our team at Compass Canada. As a Food Service Associate, you will play a critical role in ensuring the quality of our food and overall presentation.Key ResponsibilitiesFood Preparation: Prepare and present meals to our customers, adhering to our high standards of...
