Field Supervisor

3 weeks ago

Vancouver, Canada Schindler Full time

**Location: Vancouver, BC, British Columbia, Canada**
**Requisition ID: 73749**

**Schindler stands for mobility. Mobility needs experts.**
**Join our team in Vancouver, BC.**:
Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

**Field Supervisor - Existing Installations (Burnaby)**:
**Mobility is the goal****:
The Existing Installations Field Supervisor (Burnaby) is responsible for present installations through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch and Region objectives. He/She has responsibility for managing, coaching and training field employees as well as health and safety requirements.

Safety and Supervision
- Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision. Key focus areas are equipment safety and equipment reliability as measured via callback reduction, safety tests, use of hand held field link devices to boost labour productivity.
- Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
- Ensure exceptional quality standards, training and performance of field personnel
- Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
- Supervise unionized field labour by following the terms of the collective agreement and ensure adherence with company policies, procedures and guidelines
- Implement progressive discipline where needed to correct performance of field employees
- Coach hourly field employees Company’s methods of quality, productivity and safety
- Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
- Review of payroll/time tickets for accuracy and maintain vacation schedules
- Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management
- Manage/support all service work in area of responsibility within framework of financial budget

Process and Quality Management
- Understand technical concepts relating to elevator/escalator equipment to be effective in leading problem resolution (i.e electro-mechanical concepts, understanding parts that need replacement/ordering, knowledge of the Safety Code for maintenance of elevators/escalators)
- Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
- Ensure Safety Authority directives and Schindler warranty issues are addressed in a timely manner.
- Provide technical support to Sales and Field employees
- Ensure ISO compliance

Customer Service and External Relations
- Liaise with property management representatives/building owners
- Ensure compliance with government requirements (ie. Regulatory Code Compliance)
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
- Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
- Demonstrate to customers that they are receiving fair value for their expenditures
- Communicate with and influence business agents, inspectors, etc., in resolving disputes
- Monitor service calls in assigned portfolio to eliminate repetitive calls
- Maintain and manage pro-active relationships with Union business agent
- Be an effective team player in the Service department and Vancouver Branch to ensure implementation of the operations plan, deliver customer satisfaction and achieve business targets

**Mobility needs you****:

- Post Secondary Degree - preferably in Business or Engineering
- 3-5 years in elevator indus

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