HR Coordinator

2 weeks ago

Hamilton, Canada McMaster University Full time

**About McMaster**:
McMaster University is ranked among the top 80 universities globally and is recognized as Canada’s Most Research Intense University. We serve our community and society by nurturing and supporting the fulfillment of human potential: inspiring creativity and critical thinking, promoting an enduring love of learning and the habit of inquiry, and undertaking innovative research that extends the boundaries and enhances the efficacy of knowledge. We are focused on advancing human and societal health and well-being, working across disciplines to find creative solutions to complex problems, helping to improve people’s lives and build a brighter future for all. As a result, we are consistently recognized as one of the top employers in the Hamilton/Niagara region and have been recognized as one of Canada’s Top Diversity employers in each of 2019, 2020 and 2021.

**About Human Resources**

As value-added service partners, we cultivate human potential and champion an inclusive culture by: Enabling University strategy; Collaborating with our community; Delivering service excellence; and Empowering learning & growth. McMaster University is multi-faceted with multiple locations and constituencies. As a result, Human Resources support and services at McMaster have developed over time to meet a spectrum of stakeholder needs. The Human Resources Services team consists of functional units such as HR Operations (Payroll and Data Management, HR Client Services, HR Systems Strategy, Reporting and Analytics), Talent, Equity & Development; Health, Safety Well-being & Labour Relations; Compensation, Benefits & Retrement Programs and our Strategic Implementation team who enable the delivery of comprehensive Human Resources programs and services in collaboration with leaders, HR area offices and HR practitioners across our community.

**About the Position**:
Reporting to the Program Manager, Employee Contact Centre and working under the leadership of the Senior Manager, HR Client Services, the **HR Coordinators - Employee Contact Centre** provide a full range of advice and services to the McMaster University community.

Utilizing a customer-focused approach to human resources, the HR Coordinators -Employee Contact Centre work independently and collaboratively to provide advice and service regarding a broad range of HR issues including recruitment, onboarding, benefits, pensions, Group RRSP, payroll, policy and collective agreement administration, operational aspects of compensation and HRIS support.

**Core Responsibilities**:
In a collaborative team environment, which embraces the values of integrity, teamwork, and inclusivity, the HR Coordinator is expected to:

- Provide guidance and advice to prospective and current staff and faculty for all HR inquiries and situations on University policies and processes via the JIRA online software ticketing program and phone system
- Provide exemplary employee service using a variety of communication platforms to prospective and current employees and retirees, and guests as well as campus colleagues.
- Administers the McMaster Tuition Assistance and Bursary program.
- Provide administrative support and lead the process for employment verification letters.
- Participate in validation and cleanup of data in HR PeopleSoft to maintain data integrity.
- Look for continuous improvement opportunities related to efficiencies and bring forward suggestions to senior level team members.

**What we are looking for**:
To be successful in this role, you must have a passion for service excellence, continuous improvement and building strong and positive relationships with diverse stakeholders. You are a top performer in your current role with a proven track record of:

- At least 2 years progressively responsible human resources experience as an HR coordinator or administrator.
- You have a University degree with a focus in Business Administration/Human Resources.
- Superior communication, influencing and interpersonal skills.
- Sound analytical, problem solving, and negotiation skills.
- A broad understand of human resources issues with the ability to resolve complex situations in a diplomatic manner.
- Being results driven and able to demonstrate creativity and sound judgment in a fast-paced environment.
- Tact in dealing with difficult or sensitive situations across a broad range of clients.
- Prioritizing and being able to manage multiple priorities.

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration a

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