Member Services Ambassador

2 weeks ago

Milton, Canada OVMA Full time

**ONTARIO VETERINARY MEDICAL ASSOCIATION**

**JOB DESCRIPTION**

**TITLE**: Member Services Ambassador

**(Salary Range $42,500 - $49,500)**

**SUPERVISORS TITLE**: Manager of Member Services

**POSTING CLOSES**: March 22, 2023

***:
Under the supervision of the Manager of Member Services, the incumbent acts as a key point of contact for OVMA member enquiries and is responsible for assisting in the administration of a variety of member service programs including annual the annual membership renewal campaign, member onboarding, the digital OVMA conference experience, and serving as an ambassador at relevant OVMA events and on-campus work with student veterinarians.
- OVMA has adopted a hybrid work policy that allows team members flexibility in choosing their work location based on role and responsibilities. Staff _are currently primarily working from home, and in the Milton office one day per week, at this time. This arrangement is evolving based on public health conditions._

**POSITION DUTIES AND RESPONSIBILITIES**:

- ** Member Inquiries**

The OVMA member services team is, collectively, members’ and potential members’ first point of contact as they reach out to the association to inquire about membership or accessing services. This requires a broad understanding of the association, its services and industry relationships.
- As part of the member services team, the Ambassador answers incoming member inquiries regarding OVMA member services and benefits and subsequently refers questions to staff as required.
- The Ambassador assists with a number of annual projects, including member renewals, conference registrations and regularly updating member information changes as needed in OVMA’s database.
- Serves as primary backup to the Member Services Associate, including vacation and sick time, covering all duties - with an emphasis on time-sensitive initiatives such as Classified Ad postings to OVMA’s website.
- Serves as Ontario Veterinary College (OVC) student ambassador, acting as the first point of contact for member outreach on campus by supporting the Manager of Member Services in organizing on-campus activities such as lunch and learn sessions and overall relationship building with future veterinarians. The Ambassador also liaises with OVC student veterinarians to collect contact information and promote the value of OVMA membership, responding to questions or requests for support by student veterinarians.
- Provides overall administrative support and assistance to the Manager of Member Services.

**2. Member Programs**

The Ambassador supports the administration of specific OVMA programs, including:

- Member recruitment and onboarding: Supports the Manager, Member Services in the development of the annual membership campaign.
- Oversees the member onboarding process to welcome new members to the Association, highlighting specific member benefits of interest.
- Supports the Manager, Member Services in the maintenance of vendor relationships, which includes overseeing the coordination and distribution of data on a set frequency to third party member service providers and provide membership verification to third party service providers when requested.

**3.** **Office Support, Mail and Shipping**
- The Ambassador oversees the association’s shipping and receiving capabilities by maintaining an inventory of Canada Post Expedited and next day Purolator shipping materials**, **collects/processes mail, date stamp and distribute to staff.
- Maintains a log of incoming cheques and payments by date, payer, and amount.
- Delivers outgoing mail to post office and schedule Canada Post pickups.
- Fulfills and mail OVMA publication orders as requested.
- Tracks publication inventory, ordering new materials as required.

**4.** **Continuing Education**
- Keeps an up-to-date record of all CE statistics and inventory of tiles and plaques and sends CE Certificates for OVMA events, upon request.

**5.** **Conferences and Events**
- Assists with OVMA booth set up and on-site conference coordination.

**WHAT WE ARE LOOKING FOR**:

- An outgoing, customer-focused ambassador with 3-4 years’ experience in administrative settings providing a top-level customer experience.
- A degree in business management or administration, marketing/sales hospitality/tourism, customer service or a combination of relevant education and experience.
- Extremely organized with experience balancing multiple projects and priorities.

**WHY JOIN OVMA?**

The Ontario Veterinary Medical Association (OVMA) is Canada's foremost veterinary association.

**Our Mission**:
**_ Supporting veterinarians’ well-being and professional growth, to contribute to the advancement of animal and human health._**

Thousands of veterinarians depend on us as their collective voice in the province. They also rely on us as their source for news, world-class continuing education, extensive practice management resources, and work-life balance and career advice. The

  • Brand Ambassador

    6 days ago

    Milton, Canada XMC Sponsorship and Experiential Marketing Full time

    **CALLING ALL GOLF ENTHUSIASTS AND GTA BRAND AMBASSADORS!** We are looking for a large team of energetic and professional Brand Ambassadors to work at the annual Sobeys Community Charity Investment Golf Tournament this year. We are looking for BA’s that are comfortable working **OUTDOORS** in October, around large crowds, engaging with VIP clientele and...

  • Brand Ambassador

    5 days ago

    Milton, Canada Mosaic Full time

    **Brand Ambassador - Labatt Alcohol Sampling** **Description** **Brand Ambassador - Labatt Alcohol Sampling** **Product Demonstrator** **Are you outgoing and enthusiastic about interacting with people?** If promoting the best brands to today’s shoppers sounds appealing, then being a Product Demonstrator on our team is the place for you\! We are...

  • Member Admin Assistant

    1 week ago

    Milton, Canada Landscape Ontario Full time

    **Membership Admin Assistant**: **About You**: You are a detailed, organized, passionate, caring and service-oriented individual. You will act as a coordinator, facilitator, accelerator, communicator and central hub for the many and diverse activities of the association. You will also take responsibility for ensuring that organizational processes are run...

  • Brand Ambassador

    6 days ago

    Milton, Canada Mosaic North America Full time

    : **Brand Ambassador - Labatt Alcohol Sampling** **Product Demonstrator** **Are you outgoing and enthusiastic about interacting with people?** If promoting the best brands to today’s shoppers sounds appealing, then being a Product Demonstrator on our team is the place for you! We are looking for part-time Labatt Product Demonstrators who will own a...

  • Dealer Services Representative

    14 hours ago

    Milton, Canada Cox Corporate Services Full time

    Company: Cox Automotive - Canada Job Family Group: Vehicle Operations Job Profile: Dealer Services Specialist II (Canada) Management Level: Individual Contributor Travel %: No Work Shift: Day (Canada) **Job Description**: What’s the job? Our team is growing, and we are excited to welcome additional members to our team. This role plays a key part in...

  • Security Officer

    Found in: Talent CA C2 - 1 week ago

    Milton, Canada Great Blue Heron Charity Casino Full time

    The Security Officer’s role is to protect the company’s assets while being a welcoming ambassador to the Casino. Security Officers will protect all guests and team members against theft, fraud, vandalism and abuse while delivering the highest level of service and respect to patrons and colleagues. You will perform a number of varying duties throughout...

  • Outside Golf Services

    1 week ago

    Milton, Canada ClubLink Full time

    **RattleSnake Point Golf Club is Hiring!** **Responsibilities**: - Responsible for "Outside Services" such as Member and Guest greeting, golf club washing, golf cart cleaning/maintenance, driving range operation. - Assist with tournament setup and other duties as assigned by the golf professionals. - Interact and assist Members and guests on various...

  • Board of Directors

    Found in: Talent CA C2 - 7 days ago

    Milton, Canada The MEARIE Group Full time

    Board of Directors - Board Member                        Who We Are:Milton Hydro delivers reliable, safe, and cost-effective electricity to over 43,000 customers throughout the Milton community and is owned by a sole shareholder, the Town of Milton. Milton Hydro is operated at arms-length from the shareholder through the Board of Directors and is...

  • Sales and Service Representative

    2 days ago

    Milton, Canada GoodLife Fitness Full time

    Position Description **SALES AND SERVICE REPRESENTATIVE (FITNESS COACH)**:** What is a Sales and Service Representative (Fitness Coach)?** *** The Fitness Coach is dedicated to helping every Canadian live a fit and healthy good life by creating an environment to keep Members working out and achieving their goals. **What will you be doing?** - Meet and...

  • Sales and Service Representative

    2 weeks ago

    Milton, Canada GoodLife Fitness Full time

    Position Description **SALES AND SERVICE REPRESENTATIVE (FITNESS COACH)**: **What is a Sales and Service Representative (Fitness Coach)?** *** **What will you be doing?** - New membership prospecting, follow-up and sales - Generate membership leads through various methods including community events, outreach, referrals and business partnerships - Build...

  • Financial Service Associate

    6 days ago

    Milton, Canada Tandia Financial Credit Union Full time

    **We invest in people.** Be part of a banking experience as unique as you are. Tandia Financial Credit Union (Tandia) is seeking an Associate to join our team in Milton. This role will be based in our new branch located at 6020 Main Street West in Milton, ON. This role will also provide assistance to our Georgetown branch when needed. This is a full-time...

  • Front End Clerk

    15 hours ago

    Milton, Canada Metro Inc. Full time

    Position Title: Front End Clerk - Part Time Position Type: Permanent Requisition ID: 32709 Banner: Employment Type: Part-Time Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Our **front-end** team is fundamental to Food Basics overall success. If you...

  • Children, Youth

    6 days ago

    Milton, Canada Roots Community Services Full time

    Roots Community Services Inc. (RootsCS) is a multi-service charitable organization that provides culturally-relevant programs and services to empower and inspire individuals, primarily from the Black, African and Caribbean (BAC) communities, to make positive changes in their lives and within their communities. Our aim is to assist our clients by providing...

  • Manager, Legal Services

    5 days ago

    Milton, Canada Legal Aid Ontario Full time

    Company Bio Legal Aid Ontario employees are committed to making a difference in the lives of our clients. As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law. If you are...

  • customer service adviser

    Found in: Talent CA 2 C2 - 2 weeks ago

    Milton, Canada KeAnu Inc. Full time

    Work Term: PermanentWork Language: EnglishHours: 35 hours per weekEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksAnswer written and oral inquiriesAssist in the preparation of brochures, reports, newsletters and other materialAddress customers' complaints or concernsAnswer inquiries and provide information...

  • customer service adviser

    Found in: Talent CA 2 C2 - 2 days ago

    Milton, Canada KeAnu Inc. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 35 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificateTasksAnswer written and oral inquiriesAssist in the preparation of brochures, reports, newsletters and other materialAddress customers' complaints or concernsAnswer inquiries and provide...

  • Client Service Representative

    6 days ago

    Milton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Automotive Service Advisor

    2 days ago

    Milton, Canada Gorrud's Auto Full time

    **Introduction** Gorrud's Auto is looking for an enthusiastic automotive Service Advisor to join our growing service team. This is an opportunity to work for a growing store, in a growing community, with the biggest automotive dealer group in Milton (and surrounding area)! We are willing to train those without automotive experience. This is primarily a...

  • Automotive Service Advisor

    2 weeks ago

    Milton, Canada Milton Hyundai Full time

    **Introduction** Milton Hyundai is looking for an enthusiastic Automotive Service Advisor to join our service team. This is an opportunity to work for a growing store, in a growing community, with one of the most popular automotive brands in the World! We are willing to train those without automotive experience. This is an ideal opportunity for an...

  • Financial Services Representative Ii

    1 day ago

    Milton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...