Slot Supervisor

3 weeks ago

Pickering, Canada Great Canadian Full time

**Pickering Casino Resort is seeking Full-time Slot Supervisors Please note, there are 2 shifts available for this position - 20:00-06:30 Wed/Thurs/Fri off, 15:30-02:00 Sun/Mon/Tues off.
This is an exciting opportunity for dynamic individuals who have a drive to succeed, strong guest relations & supervisory skills; responsibilities of this role will align with the position of Slots Supervisor upon opening of Casino Pickering. This position will be responsible for creating a memorable experience for our guests by responding to escalated guest concerns on the gaming floor, handling large jackpot payouts, while establishing and contributing to a safe and welcoming work environment for all team members. Above all else, Supervisors must lead by example to create Great Experiences and Memories for all guests and colleagues

- Responding to escalated guest concerns on the gaming floor, handling large jackpot payouts
- Assists management in the interviewing & hiring process;
- Supervises frontline team members; assigns work duties;
- Coaching and mentoring employees, creates an engaged work environment by choosing positivity and fun and recognizes excellent team member performance;
- Makes scheduling adjustments as required;
- Responds to, resolves or escalates issues;
- Reports irregularities and suspicious activities; Ensures compliance with licensing laws, health and safety and other statutory regulations.

**Successful applicants will demonstrate the following qualifications:
- Minimum 2 year of experience in a commercial casino/ hospitality industry is preferred;
- Minimum 2 year of supervisory/people management experience in a commercial casino/ hospitality industry is preferred
- High School diploma; Post-secondary education or a suitable combination of education and experience an asset
- Ability to facilitate proficiently with exceptional organizational and communication skills
- Knowledge and experience in a variety of table games preferred;
- People-focused and committed to service excellence;
- Proactive and solution-oriented with a drive to succeed; Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

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