Supervisor

5 months ago

Niagara Falls, Canada Starbucks - Hilton Hotel and Suites Niagara FallsFallsview Full time

**What will it be like to work for this Hilton Worldwide Brand?**

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

**What will I be doing?**

The Starbucks Supervisor will be responsible for greeting Guests in a prompt and courteous manner and maintaining a professional and pleasant attitude. This Team Member will accept and process Guest orders, while ensuring an efficient level of service by all Team Members. The Starbucks Supervisor will assume duties of Managers when they are unavailable. These duties include: resolving Guest inquiries/concerns in a prompt and professional manner, entering voids into the POS system, ordering inventory and training new Team Members. This Team Member will also be responsible for any other duties assigned by the Manager.

**What are we looking for?**

A **Starbucks Supervisor** serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:
**H** Hospitality - We're passionate about delivering exceptional guest experiences
**I** Integrity - We do the right thing, all the time
**L **Leadership - We're leaders in our industry and in our communities
**T **Teamwork - We're team players in everything we do
**O** Ownership - We're the owners of our actions and decisions
**N **Now - We operate with a sense of urgency and discipline

**Experience**
- Previous supervisory experience
- Previous serving experience is preferred
- Previous experience working in a Café-style environment considered an asset
- Previous experience handling cash transactions

**Skills**
- Strong Guest service skills
- Superb communication and interpersonal skills
- Positive and professional attitude
- Ability to work well under pressure in a high-volume business
- Ability to work well within a team
- Excellent problem-solving skills
- Must be available to work a variety of shifts

**Physical Demands**
- Must be able to lift and carry 10kg
- Must be able to stand and walk for extended periods of time

**Requirements**:

- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

This job posting is not exclusive or exhaustive list of all job functions that a Starbucks Supervisor will be asked to perform from time to time. This list is only a sample; a Starbuck Supervisor may be required to perform other duties.
- Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON L2G 3V9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Barista: 1 year (required)
- Supervisory: 1 year (preferred)

Work Location: In person

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