Supervisor

4 months ago

Niagara Falls, Canada Spyce Lounge - Hilton Niagara FallsFallsview Full time

**What will it be like to work for this Hilton Worldwide Brand?**

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

**What will I be doing?**

The **Spyce Supervisor** will report to the Spyce Manager and the Director of Food and Beverage. The Supervisor will be responsible for directly supervising and training Team Members to ensure company policies and procedures, including Health and Safety regulations are followed. This Supervisor will ensure labour and other operating expenses are maintained within budget, and will be responsible for monitoring payroll, through Time Saver. This Supervisor will increase levels of Guest satisfaction through proactive training and analysis of Guest comment cards as well as all other duties as assigned. _This temporary position will run from approximately April 2018-September 2018._

**What are we looking for?**

A **Spyce Supervisor **serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:
**H** Hospitality - We're passionate about delivering exceptional guest experiences
**I** Integrity - We do the right thing, all the time
**L **Leadership - We're leaders in our industry and in our communities
**T **Teamwork - We're team players in everything we do
**O** Ownership - We're the owners of our actions and decisions
**N **Now - We operate with a sense of urgency and discipline

**Experience**
- Minimum 1-year Supervisory experience
- 2 years' serving experience in a casual dining atmosphere

**Skills**
- Superb communication and interpersonal skills
- Exceptional organizational skills
- Excellent time management skills
- Strong multi-tasking ability
- Conflict resolution skills

**Requirements**:

- Smart Serve Certified
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.

This job posting is not exclusive or exhaustive list of all job functions that a **Spyce Supervisor** will be asked to perform from time to time. This list is only a sample; a **Spyce Supervisor** may be required to perform other duties.
- Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Serving: 2 years (required)
- Supervisory/Managerial: 1 year (required)

Work Location: In person

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