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Travel Counsellor

3 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Communities, Culture, Tourism & Heritage

**Location**:HALIFAX

**Type of Employment**:Seasonal

**Union Status**:NSGEU - NSPG

**Closing Date**:20-Mar-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. Tourism Nova Scotia works with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing. We lead tourism marketing and development initiatives to benefit all regions of our province.

Tourism Nova Scotia operates five provincial visitor information centres (VICs) in Nova Scotia. The VICs are in: Amherst, Halifax Airport, Peggy’s Cove, Port Hastings, and Yarmouth. VICs are one of the first points of contact for many visitors to Nova Scotia. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.

**About Our Opportunity**:
Are you passionate about promoting Nova Scotia to travellers from all over the world? Our travel counsellors at the Halifax Airport VIC greet, welcome, and provide customized trip planning assistance and customer service to visitors arriving in Nova Scotia. This is often a very busy and fast-paced environment that requires team members to respond quickly and efficiently with the travelling public for inquires for flight information, car rentals, etc. The travel counsellors also assist with general l airport inquiries.

This position reports to the Halifax Airport Visitor Information Centre Supervisor.

**Primary Accountabilities**:
Accountabilities include:

- Providing customer service by helping visitors plan their travel in Nova Scotia using sales, promotion, and people skills
- Assist travellers with general airport inquiries
- Using research skills to seek out information about tourism experiences, products, and services to share with visitors
- Collecting and recording visitor statistics and feedback
- Contribute to ensuring the safety of visitors and colleagues by staying informed of fire and safety procedures and knowing how to respond appropriately in emergency situations
- Receive, lift, and store large shipments of tourism literature (up to 30 pounds)

**Qualifications and Experience**:
We are seeking an individual that is personable, resourceful, proactive, and enthusiastic about promoting Nova Scotia. We want visitors to Nova Scotia to be inspired to experience more of Nova Scotia while encouraging repeat visits and positive word-of-mouth marketing.

**Bilingualism (English and French) is required.**

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interviews and reference checks.

We are seeking an individual that is personable, resourceful, proactive, and enthusiastic about promoting Nova Scotia. We want visitors to Nova Scotia to be inspired to experience more of Nova Scotia while encouraging repeat visits and positive word-of-mouth marketing.

Other required skills include:

- Ability to deliver exceptional customer service, and to work cooperatively in a team environment that is often fast-paced and requires quick thinking to analyze problems and organize work in a fast-paced environment.
- Ability to lift and carry up to 30 pounds of tourism literature (boxes).

**The following would be considered as assets**:

- Other language competencies
- Visitor Services Counsellor experience
- Sales/destination sales experience
- Experience in a contact centre environment
- Knowledge and experience in the promotion of Nova Scotia’s travel experiences
- Certification in First Aid, WHMIS, and certifications in Tourism/Visitor Services

**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

**Additional Information**:
The full-time seasonal position requires an individual who can work over a seven-day period schedule including weekends and holidays. The expected start date is May 12, 2024 and the position will end on October 26, 2024 for this season.

This position is located at the Halifax Stanfield International Airport, 1640-747 Bell Blvd, Goffs, NS

Travel may be required for work and training purposes and travel expenses will be reimbursed by the employer.

**What We Offer**:

- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
- Numerous career paths.

**Pay Gr