Manager Service Experience and Strategy

2 weeks ago

Sherbrooke, Canada BRP Full time

We are looking for a MANAGER SERVICE EXPERIENCE and STRATEGY who will report to the Director of Global Service experience and strategy. In this role, you'll be at the forefront of bringing to our dealers innovative solutions to help service operations through technologies and diagnostic systems. You will lead exercises from definition to approval of investments to introduce at the dealer level leading to more quality and efficient service experiences aligned with our service vision. To achieve this role, you will lead a team in a cross-functional environment, have an on-going relationship with the dealers to understand their realities to ensure our solutions deliver the expected value.

BECOME PART OF OUR TEAM

Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements, and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?

**YOU’LL HAVE THE OPPORTUNITY TO**:
Develop leading service experience to differentiate BRP from the competition.

Create service-oriented tools in collaboration with various functions that allows end-to-end management and proactive customer activation and retention throughout their ownership experience.

Leverage customers insights, interact with dealers and constantly keep up on emerging best practices to ensure optimal alignment of investments and effort deployed.

Build business cases, proactively identifying risks, manage operational and project costs.

Build and lead a team that manages various development initiatives while supporting solutions already deployed. Inspire, develop and motivate staff to achieve their fullest potential while preparing for potential career advancement opportunities.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:
A bachelor’s degree in engineering, commerce, management, computer science or a related discipline or relevant experience in these sectors

Significant knowledge of Dealer Service Operations, Product knowledge and typical Rider’s expectation and digital solutions to constantly steer capacity and investment toward the highest potential benefits.

A proven ability to work and collaborate in a complex environment and effectively influence a diverse team of stakeholders and business leaders.

Demonstrate solid leadership skills with a go-getter attitude with the ability to engage and develop your team.

Excellent interpersonal and oral/written communication skills, English language is essential.

Strong analytical, problem-solving and information processing skills.

A forward-thinking and business savvy individual who looks for breakthrough actions that add value.

Naturally curious and innovative in approaching both current and emerging business opportunities.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:
**Annual bonus**: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.

**Generous paid time away**: winding down is as important as creating the future of recreational products.

**Pension plan**: we want to make sure you’ll enjoy retirement; we’ve got you covered.

**Collective saving opportunities**: being part of BRP allows you to tap into the strength of our saving programs.

**Industry leading healthcare**: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

**What about some feel good extras**:
**Flexible work schedule**: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.

**Summer schedule**: time flies at BRP, so we hit pause to enjoy it.

**Holiday season shutdown**: between Christmas and New Year’s, we close our facilities and refill on good times.

**Educational resources**: you love what you do, and we get you resources to stay cutting-edge, so we all win together.

**Discount on BRP products**: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

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