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Banquet Supervisor

5 months ago

Brampton, Canada Queen’s Manor Event Centre Full time

The Banquet Supervisor oversees all aspects of a event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet supervisors are also responsible for training and coaching of the server staff.

**Responsibilities**
- Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
- Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
- Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction
- Coordinates with other departments to arrange for the delivery of requested services.
- Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
- Schedules the event staff for upcoming events and reviews labor needs to meet the guests needs as well as maximize efficiency
- Ensures all functions are set and staff is prepared and organized before required time on BEO
- Inspects table place settings, including table linen, napkins, glass, and silverware for correct placement and ensures that each element is clean, undamaged and attractive
- Ensures proper setting of buffet tables and other food service tables
- Arranges for and ensures proper sequence of service for each event
- Supervises clearing and post function cleanup and garbage removal
- Maintains clean and orderly back areas, pre-function areas and storage areas
- Assures that all glassware, silverware, linen, etc are returned to their proper location after each event
- Supervises the handling, storage, and security of all catering service equipment and decor
- Assists with staff training programs
- Conducts regular staff meetings to build rapport and ensures colleagues are well informed
- Work with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events.
- Work with the Event/Sales Manager(s) and Banquet Manager to ensure quality and accuracy of set-ups within all catering rooms.

Ability to commute/relocate:

- Brampton, ON L6T5V8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

Expected start date: 2023-06-01